Sky sports loggin security error

[Kevd138]

Hi I am having a sign in sports TV app error.. I am new Sky user, been a virgin user for years.. When I put my name and password in it then takes me to a screen that asked for my last name and have I read the t&c s ..put my last name in.. The app say it has an error ... No progress I cannot get into the app..

[caesarome]

@Kevd138 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Kevd138 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Alex1945]

I am also having the same problem - I have sky sports subscription, I go to sign in on the app to watch live sports on the go - it asks for my last name and to verify, then it says unexpected error. I have had sky for over a year now and never been able to sign in. Any help would be greatly appreciated.

[caesarome]

@Alex1945 

Does it ask for your password as well as your last name ?

[Alex1945]

Hi there, yes so it will ask me for my password, then it asks for my last name, then unexpected error 

[caesarome]

Does your password contain anything that isn't a letter or a number ?

[Alex1945]

Yes I have something other than numbers and letters in my password 

[caesarome]

Try changing the password so that it only has letters and numbers:

https://skyid.sky.com/resetpassword/

Then try again to login to the app.

[Alex1945]

I've just changed my password and it's still doing it 

 

[caesarome]

@Alex1945 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Alex1945.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Alex1945]

I was on the chat all day and still hadn't made it through verification - this is very time consuming and inefficient. I would appreciate it if I could get a call with someone to get this rectified. I am paying for a service I am not receiving.