My Sky app account not authorised

[Markmc151]

Can't login to MySky app, account not authorised.

[Andy+MG]

This is a joke sky, get it sorted.😡

[PaulS23]

For anyone that needs to roll data:

If you can get logged into the website you should be able to do it from there:

https://www.sky.com/hub/mobile

[PaulS23]

Hi, it seems a lot of people are still having issues with access to the MySky app despite the indications that an earlier issue was likely the issue and had been resolved. Please can Sky look at this for the numerous people impacted? 

[MichG1979]

Tried all options more than once, including calling sky about it this morning and was told there are no know issues!  Please help.

[PaulS23]

Slightly annoyed that the separate thread I setup to break away from this thread got merged back in here.

This thread indicates this issue has been answered and therfore resolved when there is clearly still an issue for multiple people. 

[my5kids]

Got logged out of my sky app, now when I'm trying to log in it's saying my account is not authorised to access the app. I've deleted an reinstalled the app and still nothing 

[Andy+MG]

Obviously sky don't care, time to leave I think.

[Carl.1]

I was looking to roll some data for my sons phone and keep getting a message saying my account is not authorised to access the M y Sky App

[caesarome]

@Carl.1 

This is a ongoing known issue because as you can see a number of people are seeing the same message..

For the data see if you can access this link:

https://www.sky.com/myaccount/mobile/piggybank

[AllanJ]

Take it sky don't give a crap about this then, not seen one reply from them!! Cancel direct debit then, see if that gets there attention!! 

[Natalie58]

@Kelsingra I am still not able to access the app after trying your recommended steps.

[PaulS23]

Still not working this morning. Same error: 

 

[WendyH23]

Until yesterday I could access the My sky App. Now when trying g to access this the screen  says:- Your account is not authorised to access the My Sky App. I have deleted it and reinstalled but still u able to access it. The screen also at the bottom just says log out...

Please help me

[Kelsingra · Accepted solution]

Hey all,

Thank you for your answers! 🙂
We've escalated the issue to the support team and they are investigating the problem. 

In the meantime you can use the sky.com website instead of the My Sky app as a workaround. Please let me know if the website is giving you the same error message.

I will let you know as soon as we have more updates about the case, than you for your patience!

Thanks,