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Discussion topic: My Sky app account not authorised

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My Sky app account not authorised

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Natalie58 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My Sky app account not authorised

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Michael+and+lea an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by oscar61 This message was authored by: oscar61

Can’t log into my sky app states account not authorised

Can't log into the my sky app

This message was authored by Margaret1208 This message was authored by: Margaret1208

Re: My Sky App is saying my account is not authorised

Lisa I have lost our chat still not working and password changed 

This message was authored by PaulS23 This message was authored by: PaulS23

Account not authorised for access to Mysky app

Hi, I am getting an error message saying my account is not authorised to access the MySky app. Have had access without issues until now and able to log in to Sky website etc.

This message was authored by Steven56 This message was authored by: Steven56

Re: Account not authorised for access to Mysky app

I have the same error message. Can anyone resolve this?

This message was authored by Kelsingra This message was authored by: Kelsingra

Re: My Sky App is saying my account is not authorised

Posted by a Sky employee

Hey all,

 

Thank you for joining the Community Forum! 🙂

 

We had some issues with the My Sky app login during the morning hours, but that's been resolved by now.

 

If you still have authentication problem:

  • try to restart the device before logging in again. 
  • try to delete and re-install the My Sky app

If you still can't log in after trying these steps, please let me know!

 

Thanks,

Fanni

Community ModeratorTeam Black

This message was authored by PaulS23 This message was authored by: PaulS23

Re: My Sky App is saying my account is not authorised

I remain unable to access the mysky app. 

This message was authored by Andy+MG This message was authored by: Andy+MG

Re: My Sky app account not authorised

Yes having same issue it's so annoying, what's going?

This message was authored by Andy+MG This message was authored by: Andy+MG

Re: My Sky App is saying my account is not authorised

Still can't log in.

This message was authored by Townhill303 This message was authored by: Townhill303

My sky app

I can't access the My Sky app 

it says your account is not authorized to access the my sky app.It was working fine yesterday 

Ihave changed password deleted the app and redownloaded it 

This message was authored by PaulS23 This message was authored by: PaulS23

Re: My Sky app account not authorised

@Kelsingra it appears that the issues reported here are likely not directly related to the issues you describe from this morning. 

This message was authored by Kags74 This message was authored by: Kags74

Mysky app

Im trying to log into my sky app but once ive entered user name and password it says my account isnt authorised. Please help

This message was authored by MichG1979 This message was authored by: MichG1979

My account is not authorised to use the mysky app - what does this mean?

As above, all of a sudden I am not authorised to use the mysky app.  Website access works fine and it's not a password prob. I phoned today and no issues on my account.  Was told to delete and reinstall app and it would work but it doesn't.

This message was authored by AllanJ This message was authored by: AllanJ

Re: My Sky app account not authorised

Tried doing the above still can't access my account, need to roll data to children cause they've ran out (again). What's going on?? 

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