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Discussion topic: My Sky app account not authorised

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This message was authored by KaylieNev This message was authored by: KaylieNev

My Sky app account not authorised

I cannot log into my sky app anymore, it says account not authorised. 

I can log in online still, any ideas how to fix?


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This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: My Sky app account not authorised

Posted by a Sky employee

Hey all,

 

Thank you for your answers! 🙂
We've escalated the issue to the support team and they are investigating the problem. 

 

In the meantime you can use the sky.com website instead of the My Sky app as a workaround. Please let me know if the website is giving you the same error message.

 

I will let you know as soon as we have more updates about the case, than you for your patience!

 

Thanks,

Fanni

Community ModeratorTeam Black

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This message was authored by Lfulker This message was authored by: Lfulker

My Sky App is saying my account is not authorised

randomly my sky app logged me out so I have tired to log back in multiple times but all I get is a message that says your account is not authorised to use this app. This has never happened before so not sure what to do. 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky App is saying my account is not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Lfulker 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: My Sky App is saying my account is not authorised

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Lfulker.

This message was authored by Addie15 This message was authored by: Addie15

Re: My Sky App is saying my account is not authorised

Posted by a Sky employee

Update-After talking to Lfulker we advised to call our dedicated ID team to have this matter sorted. Therefore, this chat is now closed. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by Scotts250 This message was authored by: Scotts250

Re: My Sky App is saying my account is not authorised

Tried logging into the sky app and recieve this message

 

"your account is not authorised to access the my sky app"

 

See a few posts but no fix for this

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky App is saying my account is not authorised

Posted by a Superuser, not a Sky employee. Find out more

Are you logging in with your main primary Sky ID ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Scotts250 This message was authored by: Scotts250

Re: My Sky App is saying my account is not authorised

Yes. 

 

Just wondering if I have to call to activate this app

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky App is saying my account is not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Scotts250 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: My Sky App is saying my account is not authorised

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Scotts250.

This message was authored by Addie15 This message was authored by: Addie15

Re: My Sky App is saying my account is not authorised

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by Gom This message was authored by: Gom

Re: My Sky App is saying my account is not authorised

I am having this issue also. Is there a solution?

 

This message was authored by Rojajolu This message was authored by: Rojajolu

Re: My Sky App is saying my account is not authorised

I am also having this issue, if someone is able to help please?

This message was authored by jajaking This message was authored by: jajaking

Re: My Sky App is saying my account is not authorised

the my sky app has stopped working, says not authorised to access the app.

Tried removing and reinstalling.

Can log in on the web.

Doesnt seem to be a fix but seems to be a common problem?

This message was authored by Lfulker This message was authored by: Lfulker

Re: My Sky App is saying my account is not authorised

I was told mine wasn't working because I wasn't the main account holder. Even though I did my own phone contract as my mum has a sky box at the same address they put me under her so I have to call to break away from her side of thing in order to get access to the app again. 

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