My Sky App

[YorkieA]

MySky App hasn't been working for a week now so unable to acces sky VIP and mobile bill etc. when i click on teh app i get a white screen and a twirling wheel like its trying to do something but nothing happens. I have deleted the app, turned my phone off and back on and downloaded the app again but it is still not working.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @YorkieA . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[YorkieA]

Hi, thanks for your message. The mysky app is still not working. I spoke to Sky on the telephone on Monday and they said there is an issue with a mast? However I don't see how that can affect the mysky app when my phone is connected to the wifi at home. The sky go app works  fine. As my mobile is a sky contract it's not just VIP reeards I can't access its also my phone account. I've deleted the app restarted the phone and reinstalled the app several times but no success. Any ideas would be appreciated. 

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.