My SKY app

[PC49]

I've forgotten how I use and which app I use to record programs.  Can someone remind me please

Thanks

[Laing1 · Accepted solution]

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@PC49 wrote:

I've forgotten how I use and which app I use to record programs.  Can someone remind me please

Thanks

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@PC49 to record programmes you need to use the Sky Go app

[PC49]

  mean from my android phone which sky app do I use to set my Q Box to record  a program e.g a football match?

[caesarome]

You do need to install the Sky Go app on your Android phone to be able to set recordings from it.

[PC49]

Got it thank you 

[Gareth140]

Just come back to sky  ( month ago ) and My sky app is still showing all old account details and Doesnt seem to be updating new details, etc. I can't seem to see anywhere I can do it myself either Any ideas anyone please ?

[MarkGoldsmith]

If we were away from Sky for more than 12 months you will need to create a new Sky id.

[caesarome]

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@Gareth140 wrote:

Just come back to sky  ( month ago ) and My sky app is still showing all old account details and Doesnt seem to be updating new details, etc. I can't seem to see anywhere I can do it myself either Any ideas anyone please ?

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@Gareth140 

If you left Sky and then returned after being away for a year or more then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id