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Discussion topic: VIP perks not working

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This message was authored by Maximuss2023 This message was authored by: Maximuss2023

VIP perks not working

Hi , does anyone else have a problem clicking on sky vip boxes , I can't open any boxes or see anything new in my area I haven't been able to enter any competitions or perks due to boxes not opening in weeks 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: VIP perks not working

Posted by a Superuser, not a Sky employee. Find out more

You should email the apps team about this.

 

 apps@sky.uk

 

It seems to be a known issue but the more people that email them and raise it with them, they will get a better understanding of the impact and it may help getting it resolved quicker.



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This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: VIP perks not working


@Maximuss2023 wrote:

Hi , does anyone else have a problem clicking on sky vip boxes , I can't open any boxes or see anything new in my area I haven't been able to enter any competitions or perks due to boxes not opening in weeks 


Working fine for me. Maybe try deleting the MySky app from your device and then re-install and log in again with your Sky ID. Sometimes that cures glitches.  

Maximuss2023
Topic Author
This message was authored by Maximuss2023 This message was authored by: Maximuss2023

Re: VIP perks not working

Already tried this 😫

This message was authored by caesarome This message was authored by: caesarome

Re: VIP perks not working

Posted by a Superuser, not a Sky employee. Find out more

@Maximuss2023 

There is a known fault as I am seeing something similar as other people have reported similar issues and Sky confirmed last week that they are aware of it and will be working to fix it,

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This message was authored by Brian+garratt This message was authored by: Brian+garratt

Re: VIP perks not working

I'm having the same problem, still don't know how to fix it 

Maximuss2023
Topic Author
This message was authored by Maximuss2023 This message was authored by: Maximuss2023

Re: VIP perks not working

Mines still not fixed I give up not sure what to do but I have lost out on so much offers I would of like to be in the draw for 

This message was authored by caesarome This message was authored by: caesarome

Re: VIP perks not working

Posted by a Superuser, not a Sky employee. Find out more

Are you running the latest version of the app ?

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Maximuss2023
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This message was authored by Maximuss2023 This message was authored by: Maximuss2023

Re: VIP perks not working

Yep tryed deleting it and re adding It updating all apps resetting ext deleting cookies 

This message was authored by Clareridds This message was authored by: Clareridds

Re: VIP perks not working

Hello all, 

 

Our Head of Digital Product is aware of this issue where VIP isn't working in some areas, and the team are working on a resolution asap.

 

We're really sorry it's not working as it should though and hope to give an update soon. Some have experienced a fix when upgrading to the latest App version. 

 

Thanks,

Clare 

 

Sky Community Team

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by RedFive This message was authored by: RedFive

Re: VIP perks not working

This is still not working for me, unable to select any reward that isn't directly related to Sky products or services (free movie etc not working).

Was a fix released or is this just a super low priority?

This message was authored by Speedy3377 This message was authored by: Speedy3377

Re: VIP perks not working

Same problem here, it hasn't worked for a few days on android. Latest version of app, latest version of Android. App deleted and reinstalled, cache cleared, everything, and yet nothing works apart from the options to sign up to more sky products 🤦🏻‍♂️

Maximuss2023
Topic Author
This message was authored by Maximuss2023 This message was authored by: Maximuss2023

Re: VIP perks not working

6months of this not working and me checking every other day , it has finally worked today !!!! - but very disappointed in that a fix wasn't done sooner for me ,making me miss out so so many prizes that I could of entered and competitions and days out 😢 which is very sad as I always looked forward to seeing what was coming up 

This message was authored by Nibbles6 This message was authored by: Nibbles6

Re: VIP perks not working

Mine still not working 

This message was authored by Debra5 This message was authored by: Debra5

Re: VIP perks not working

Not working - nothing happens when click on VIP offers

 

This message was authored by Dug1 This message was authored by: Dug1

Re: VIP perks not working

Mine won't work either getting pretty irritated by this ! 

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