VIP perks not working

[Maximuss2023]

Hi , does anyone else have a problem clicking on sky vip boxes , I can't open any boxes or see anything new in my area I haven't been able to enter any competitions or perks due to boxes not opening in weeks 

[SlenderRobert]

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@Maximuss2023 wrote:

Hi , does anyone else have a problem clicking on sky vip boxes , I can't open any boxes or see anything new in my area I haven't been able to enter any competitions or perks due to boxes not opening in weeks 

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Working fine for me. Maybe try deleting the MySky app from your device and then re-install and log in again with your Sky ID. Sometimes that cures glitches.  

[Maximuss2023]

Already tried this 😫

[caesarome]

@Maximuss2023 

There is a known fault as I am seeing something similar as other people have reported similar issues and Sky confirmed last week that they are aware of it and will be working to fix it,

[Brian+garratt]

I'm having the same problem, still don't know how to fix it 

[Maximuss2023]

Mines still not fixed I give up not sure what to do but I have lost out on so much offers I would of like to be in the draw for 

[caesarome]

Are you running the latest version of the app ?

[Maximuss2023]

Yep tryed deleting it and re adding It updating all apps resetting ext deleting cookies 

[Clareridds]

Hello all, 

Our Head of Digital Product is aware of this issue where VIP isn't working in some areas, and the team are working on a resolution asap.

We're really sorry it's not working as it should though and hope to give an update soon. Some have experienced a fix when upgrading to the latest App version. 

Thanks,

Clare 

Sky Community Team

[RedFive]

This is still not working for me, unable to select any reward that isn't directly related to Sky products or services (free movie etc not working).

Was a fix released or is this just a super low priority?

[Speedy3377]

Same problem here, it hasn't worked for a few days on android. Latest version of app, latest version of Android. App deleted and reinstalled, cache cleared, everything, and yet nothing works apart from the options to sign up to more sky products 🤦🏻‍♂️

[Maximuss2023]

6months of this not working and me checking every other day , it has finally worked today !!!! - but very disappointed in that a fix wasn't done sooner for me ,making me miss out so so many prizes that I could of entered and competitions and days out 😢 which is very sad as I always looked forward to seeing what was coming up 

[Nibbles6]

Mine still not working 

[Debra5]

Not working - nothing happens when click on VIP offers

[Dug1]

Mine won't work either getting pretty irritated by this !