0

Discussion topic: Multi-Court coverage of tennis via the Sky Sports App

Reply
This message was authored by Doireann This message was authored by: Doireann

Multi-Court coverage of tennis via the Sky Sports App

I have been trying to access the multi-court coverage of tennis for the last week, from my TV directly and also the Sky Sports App. I am able to access all the multi-court options from my TV, but when using the App no options are available. When I contact Sky, I am being told that you can only watch the main coverage via the app, and not the multi-court option. This is despite the fact that there is an advertisement on the Sky Tennis Channel that shows the exact steps to access the coverage on the app, and also the presenters on the main coverage repeatedly referring to the other matches that can be seen from the App. Is there any way to resolve this issue, as contacting Sky is not helping?

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Multi-Court coverage of tennis via the Sky Sports App

Posted by a Superuser, not a Sky employee. Find out more

@Doireann 

Via the Sky Sports app on a mobile device you need to load up the live sports channel as you will then be presented with the other courts/matches that are available.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Doireann
Topic Author
This message was authored by Doireann This message was authored by: Doireann

Re: Multi-Court coverage of tennis via the Sky Sports App

The issue is that when I do that I am never given an option of any other courts/matches. 

Doireann
Topic Author
This message was authored by Doireann This message was authored by: Doireann

Re: Multi-Court coverage of tennis via the Sky Sports App

I have just been told by Sky that the option is unavailable on certain android devices. Has anyone else experienced this issue?

This message was authored by Kirky7 This message was authored by: Kirky7

Re: Multi-Court coverage of tennis via the Sky Sports App

Yes I have an iPhone and unable to see range of courts, it says video unavailable on the app. I also am unsure how to access the multi screen on the tv for the tennis channel? We are obviously subscribed to the tennis channel. 

This message was authored by Kirky7 This message was authored by: Kirky7

Re: Multi-Court coverage of tennis via the Sky Sports App

Could the reason I can't see where to access the multiscreens on the tv tennis channel be because we have a shy+HD box and not sky Q?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Multi-Court coverage of tennis via the Sky Sports App

Posted by a Superuser, not a Sky employee. Find out more

@Kirky7 wrote:

Could the reason I can't see where to access the multiscreens on the tv tennis channel be because we have a shy+HD box and not sky Q?


Multi court tennis coverage isn't available on Sky + due to it not supporting the technology being used. You need Sky Q or the Sky streaming platform to have access o the red button multi court coverage via the Sky Tennis channel.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Kirky7 This message was authored by: Kirky7

Re: Multi-Court coverage of tennis via the Sky Sports App

Thankyou very much for the help. Been reading about sky Q and have just renewed subscription so hoping I can get at discounted cost!

This message was authored by L1984 This message was authored by: L1984

Re: Multi-Court coverage of tennis via the Sky Sports App

You should be so lucky.... I have sky Q and can't access it either.  It's such a bad service when compared with Amazon Prime whose coverage was intuitive and easy as pie, and a darned side cheaper.

This message was authored by Mary73 This message was authored by: Mary73

Re: Multi-Court coverage of tennis via the Sky Sports App

I can access ok on Sky Q via red button  but husband wanted to watch footie on TV last night. I wanted to watch the mens match which was available on red button but not on computer. As far as I could see I  can't get court choice on computer, it  looked like I would have  pay again for Now  unless I want to watch on little screen on phone. Terrible coverage Prime was much better

This message was authored by MargaretA99 This message was authored by: MargaretA99

Re: Multi-Court coverage of tennis via the Sky Sports App

I really miss Amazon Prime. I can only get the main court on my tv and on my android tablet or phone. 

This message was authored by japitts This message was authored by: japitts

Re: Multi-Court coverage of tennis via the Sky Sports App


@Doireann wrote:

I have just been told by Sky that the option is unavailable on certain android devices. Has anyone else experienced this issue?


Was this in an email or just verbal?

 

I run an Android tablet & Android phone, both had the multiscreen option until quite recently when the phone's Sky Sports app was updated to 10.123.0+442 and the options have been removed.

 

The app says to email apps@sky.uk but the replies thus far don't inspire any confidence.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion