Access denied to My Sky app

[JakeandSian]

Yes, I've tried both

[Apollofreya]

@JakeandSian  am having same issue there site must be playing up

[Kimeva24]

I too cannot get in the site and I dont have VPN 

[transportert5]

Me too,something is amiss

[Mikey83838]

Hello, I don't have VPN but I am still having trouble accessing My Sky, access denied. Any help?

[Yondan]

Having the following issues recently when accessing the sky web site

You don't have permission to access "https://www.sky.com/myaccount/signin?" on this server.

Reference #18.581e1202.1758278887.2ea7bf07

https://errors.edgesuite.net/18.581e1202.1758278887.2ea7bf07

And also linking my sky mobile account to the app to enable me to manage my sims and rolling data between sims

[caesarome]

@Yondan 

Are you using a VPN in your mobile if so try disabling it. If you are not using this then you do get this error when on mobile data and a Wi-Fi connection.

[SAS1]

Getting this as well from my home IP every device shows this, change IP and I can access Sky.

Very strange as it was working as I was talking to customer service and it stopped working during the conversation.

I think Sky have a blocking software that's become misconfigured.

[alanb14]

I'm also having this issue. 

[SlapHead]

I'm also unable to access parts of the app on Android if connected to my Sky Hub 4.2 with sane error message.

I can access all parts of the app if I turn off wifi and connect via phone data (Three Mobile). My assumption is the MySky app doesn't like Sky Internet service

[Tony532]

I am have more issues trying to upgrade my sports package via the app or website I keep getting the following error message can you please help. 

Access Denied

You don't have permission to access "https://www.sky.com/help/updates?" on this server.

Reference #18.581e1202.1758373027.3c923deb

https://errors.edgesuite.net/18.581e1202.1758373027.3c923deb

[caesarome]

@Tony532 

Is this happening on both a mobile data and Wi-Fi connection then?

[Tony532]

Yes is it I have a mesh setup in my house. I've tried directly connecting to the sky modem and still having issues and the same with mobile data 

[caesarome]

For unknown reasons a number of people have been reporting this issue over the last few days so all you can do is to contact Sky and report this to them.

[Davewxm]

I'm also having the same issue on my phone, is this getting resolved???