Can’t login to my sky app postcode error

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[dmy24]

After speaking with @Horse85 and going through some steps we have now resolved this issue. Thank you for escalating 🙂 

[Pjmasks23]

I log into the My Sky app but it keeps asking for a password. I put it in but nothing happens. Help

[Pjmasks23]

Sorry I meant it keeps asking for a postcode

[caesarome]

Have you tried entering your postcode with no gaps in it ?

[Pjmasks23]

Yes I've tried with gaps and without. Nothing

[caesarome]

@Pjmasks23 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Pjmasks23]

After a long day trying I finally cracked it. Delete all your browsing history cache and cookies. Log in again and it works! 

[JustinRich]

I had no problem signing into sky earlier this morning, but now even after clearing data, history etc, after putting in sign in credentials, it asks for postcode, then did nothing after clicking continue.

[Racheytee89]

All of a sudden I cannot log into the my sky app. User and password entered and it asks for postcode. When postcode entered nothing happens . Please help

[caesarome]

Have you tried this:

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@Pjmasks23 wrote:

Delete all your browsing history cache and cookies. Log in again and it works! 

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[Racheytee89]

Its on the app

[JustinRich]

Didn't work for me on web or app, even after clearing all data.

[caesarome]

@JustinRich @Racheytee89 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.