Can’t login to my sky app postcode error

[Tom-W19]

Thanks for escalating. We've sent invites to Racheytee89 and JustinRich.

[LampShade97]

I'm having the same issue please help, can't check bills etc

[caesarome]

@LampShade97 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent LampShade97 an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you LampShade97. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[dmy24]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   
 

[dmy24]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   
 

[Mrs+Comatosed]

I called in the other day regarding this issue but it still has not been resolved.  The app finally asked me for my username and password last night but immediately asked me for my postcode again which it still does not accept.

I want to sign up for the free apple tv but cannot do it without a working app.  With all the complaints on the forum and on the internet in general why are people still having a problem with this, it has been going on for over a year now.

I have an iPhone 14 Pro and an iPad 12.9 (5th gen) but it also happens for my husband with his iPhone 12.   

[caesarome]

@Mrs+Comatosed 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Mrs+Comatosed.

[Lisa-P1987]

Update – We are still looking to help you Mrs+Comatosed. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Mrs+Comatosed]

I replied via the chat the other day but the connection timed out on my iPad.  I now cannot see the chat button to contact you again.

I'm still having the same issue but it did ask me for the username and password again, which it hasn't done for a while, before resorting back to the standard postcode box, and once more saying it was an invalid postcode.

[caesarome]

@Mrs+Comatosed 

Do you want the chat team to be alerted again ?

It times out if you haven't replied within 48 hours.

[Mrs+Comatosed]

Yes I would appreciate them contacting me again.  Last time I sent my initial message and nobody replied to me. The connection was lost on the iPad after a few hours and the chat box disappeared. 

Thanks

[caesarome]

@Mrs+Comatosed 

I have alerted Sky again for you.