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Discussion topic: Can’t login to my sky app postcode error

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This message was authored by Keiron+m This message was authored by: Keiron+m

Can’t login to my sky app postcode error

All of a sudden I cannot log into the my sky app. User and password entered and it asks for postcode. When postcode entered nothing happens . Please help


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Update - We spoke to Jayney73, but they had called in before we were able to get into it. The issue is now resolved, Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

@Keiron+m 
I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Hi Keiron+m

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Jayney73 This message was authored by: Jayney73

Re: Can’t login to my sky app postcode error

I am unable to log in to my app I put in my postcode and nothing happens, I'm trying to sign an agreement and I can't get into my account 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

You should be able to access your credit agreement via this link:

 

https://messages.sky.com/message-centre

 

If you have the same postcode error then post back on here as we can alert Sky for you.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Jayney73 This message was authored by: Jayney73

Re: Can’t login to my sky app postcode error

Thankyou for the reply, it lets me log in with user name and password but then asks me for my postcode which I put in and it does nothing.  Everything was fine with it yesterday so don't know why I can't log in today 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

@Jayney73 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Thank you for escalating this. We have now sent Jayney73 an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Update - We spoke to Jayney73, but they had called in before we were able to get into it. The issue is now resolved, Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Horse85 This message was authored by: Horse85

Re: Can’t login to my sky app postcode error

My Sky app has stopped letting me in. It lets me log in with user name and password but then asks me for my postcode which I put in and it says its invalid.  Everything was fine with it tye other day when i was last in it so I'm not sure why I can't log in today. Can someone help please?

Keiron+m
Topic Author
This message was authored by Keiron+m This message was authored by: Keiron+m

Re: Can’t login to my sky app postcode error

Please close this as sorted now thanks 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

@Horse85 wrote:

Can someone help please?


@Horse85 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Horse85 This message was authored by: Horse85

Re: Can’t login to my sky app postcode error

@caesarome I didn't hear from anyone today 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

I have alerted them again so hopefully they will open the chat bubble to you tomorrow, if they don't you might have to phone instead.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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