Box Office help needed now, please!

[Swifty4]

I,m on PC ....Can only sudjest to you to clear browser Cache,  delete all cookies and try again....Ican only hope that helps you, you might have about 10-15 mins for the start...Good luck!!!

[caesarome]

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@Hawkesy23 wrote:

It won't allow me to purchase comes up with an error saying insufficient credit on viewing card, never had an issue before, can anyone help please thanks 

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@Hawkesy23 

Only Sky themselves can clear this for you so you will need to contact them about it.

[Hawkesy23]

Ok thanks, looks like we will

be missing the boxing then 😢

[Miss+carter]

I want to book the Tyson fight and it won't let me says I've spent my spending cap when I haven't got even a spending cap on it

[caesarome]

@Miss+carter 

All Sky accounts have a spending limit to prevent overspending on events like this so it is possible that if you have never purchased any events like this before that yours has not be setup so you would need to get in contact with Skt regarding this.

[Hawkesy23]

That's similar to me , I've never had a spending cap 

[Ed613]

I got the insufficient credit problem asking me to call the Sky helpline. This was at 10:30 last night. Unfortunately the Sky helpline closed at 9 so I missed the boxing. Will need to  sort earlier in future.

[caesarome]

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@Hawkesy23 wrote:

I've never had a spending cap 

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You have had a spend cap, you might not have been aware of it but it is present on your account for the reasons I stated above.

[Swifty4]

I'm not a Sky user; I just bought a Box Office Event. So, does this Spend Cap include me? If so why aren't people made more aware of this? Thanks 🙂

[caesarome]

Not sure it applies to non Sky customers as for Sky customers it is in place to prevent over spending on such events.

[Swifty4]

Is there somewhere, if you can point me in the right direction, where I can find more info on it? Thanks 🙂

[caesarome]

I'm not sure it is covered anywhere that I can find.

[SKY1992bf · Accepted solution]

@Swifty4  Insufficient credit aka spend cap only applies to sky tv customers with a viewing card

so unless you ordered it via a sky tv box with a viewing card inserted and have at least a basic sky tv subscription it doesn't apply to you 

[Ed613]

I rang Sky the following morning to find out why I couldn't sign up/pay for the boxing. Was told there is a cumulative spend cap of £100 which periodically needs resetting by calling Sky when approaching  or due to exceed the £100. They also said I have no where I can check my spending and will always need to call them to check. I have a sky account with viewing card. Not sure if this information is correct but definitely what I was told by the call handler at Sky.