two step verification

[nm556]

i am trying to log in to my emails it comes up with set up two- step verification. its says enter your phone number but it automatically has +44 in and On trying wont let me change it to +34. 

i live in spain and have a spanish phone number i have check all personal details and they are correct.

so obviously i can not receive a code because the area code is wrong.

it does not give me an option to cancel the verifiation.

i have asked questions on the robot and got no where.  i need to access my emails????

Please help!

[Mark39 · Accepted solution]

@nm556 best thing to do is contact Sky. They are aware of the issue with  non UK/ROI mobile numbers.

[caesarome]

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@nm556 wrote:

i need to access my emails????

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You could try using an app instead of logging into the Sky website, if you do select Yahoo as the provider.

[nm556]

i have googled to find a phone number with no joy  ive put  in customer services 

any other numbers?

[nm556]

i wouldn"t know how to do that?

[caesarome]

@nm556 

What device do you use to access your emails on as it might contain an email app that you can use to setup to access your emails.

[nm556]

my lap top is far to old for that. my phone is ok but in spain you have a digital certificate on your laptop which is why i need to get to my email on that. i just need to ring sky!!

[Mark39]

@nm556 clicking on the 'still need help' button in Sky's guide here leads to a phone number - but I'm not sure whether it works from outside the country: https://www.sky.com/help/sky-yahoo-mail/two-step-verif/articles/two-step-verification

[caesarome]

@nm556 

Try the number shown here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715