How to remove 2 step verification

[rhinos2011]

Sky are an absolute pain! Does anyone know how to remove 2 step verification please

[Mark39 · Accepted solution]

@rhinos2011 if you made a note of your Recovery Code you can tap in 'can't sign in with code' and enter it to turn off 2 step login

[rhinos2011]

Thank you it's worked!

[john.e]

How do I turn off the 2 step verification? I have bad eyesight and sky are no help what so ever. If i cant get it turned off then I will cancel sky.

[jayach]

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@john.e wrote:

How do I turn off the 2 step verification? I have bad eyesight and sky are no help what so ever. If i cant get it turned off then I will cancel sky.

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Sky have made 2FA mandatory (again).

Cancelling Sky will not change their decision, but if that is what you want to do, that is up to you.

[caesarome]

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@john.e wrote:

If i cant get it turned off then I will cancel sky.

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Why not just setup a different email address somewhere that doesn't use 2FA like Gmail, it seems a bit drastic cancelling your Sky services over something as basic as an email address.