incorrect display name on email

[karend100]

when people receive an email from me it says 'from' a different name to that of my email address. the display name is a company that i used to work for years ago. how do i change this please? i have tried everything in settings etc and i cannot see my old  company name anywhere in my account settings. this happens when i send emails from my sky.com account on my iphone and my windows desktop. thanks

[Mark39]

Go to Settings > More Settings  > Mailboxes (you'll need to do this on a desktop or laptop pc, or use your device's desktop mode to see this).

Click on your Sky Yahoo Mail mailbox, and then check the 'Your Name' setting.

[karend100]

HI Mark thanks for your reply, I have done this and my name is appearing correctly but when an email is sent from this account it does not show this (my) name, it shows a company name that I worked for 5 years ago. I'm so confused!

[karend100]

am i able to contact someone at sky who can help me if no one on this forum can?

[Mark39]

You could give Sky a call - you can find the number via the 'need more help' dropdown here: https://www.sky.com/help/home

But I'd suggest leaving it to later, as I'm sure others here on the forum will be able to help (and in all honesty I'm doubtful Sky will!)

[caesarome]

@karend100 

How are you sending these emails, do you use an app or login to the Sky website ?

[jayach]

The setting @Mark39 has given is definately the usual cause of this problem.

Is this where you checked. 

[karend100]

@caesarome thank you for your reply, I am using my iphone where my sky account is set up on the mail app and also using a windows desktop where my account is signed into yahoo/sky mail.

[karend100]

@jayach yes this is exactly where I went in and checked and all the information is correct. there is no mention of my old company name anywhere. i don't even know how long the problem has been happening for...maybe years! 

[caesarome]

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@karend100 wrote:

@caesarome thank you for your reply, I am using my iphone where my sky account is set up on the mail app and also using a windows desktop where my account is signed into yahoo/sky mail.

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In that case you need to look n the settings on both devices as someone your sending name needs changing on both of them.

[jayach]

Have you tried sending an email via the web interface and seeing if that is O.K.?

[karend100]

@jayach yes ive tried sending every way and they all have the incorrect display name. I can't find anywhere on the mail app on my iPhone, to check any settings for the sky email account but I've checked on the sky/yahoo mail website on my laptop and it's all set up correctly 

[jayach]

If it is occurring when you send via webmail there really is nowhere, other than the setting already identified, that can be causing it. It has me stumped.

[karend100]

@jayach I know, me too! This is a first having to use a community forum. I usually manage to work issues out. I may just open another email account and phase this one out. Shame though as I've had it for many years.

[jayach]

Try changing that "your name" setting  to something different, and send an email to see if it changes.