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Discussion topic: cannot find the mail pass word without sky ID sign

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This message was authored by nachbau This message was authored by: nachbau

cannot find the mail pass word without sky ID sign

I need to set up a new Sky Mail account in Thunderbird. The current one is corrupt I need my  sky mail password . I can only have access by signing in with my Sky ID. Any ideas please as I seem to be going around in circles ?


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This message was authored by jayach This message was authored by: jayach Answer

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

Out of interest, here is what the SMTP servers look like: 

smtp.png

As you can see, using the Sky servers the setup look a bit different, and required a generated password, the Yahoo servers used OAuth2 to authenticate.

 

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This message was authored by caesarome This message was authored by: caesarome

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

Does your web browser automatically fill in the password for you, if so what browser do you use ?

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nachbau
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This message was authored by nachbau This message was authored by: nachbau

Re: cannot find the mail pass word without sky ID sign

Hi Caesarome

 This is a continuation of a previous request regarding forwarding. I finally found my Thunderbird logins did not have an smtp login. I cannot find how to add one so decided that creating a New account for Sky which included smtp and imap would solve it. This would allow me to create a more meaningful password. I could then delete the old pop.tools sky.com login . I have a password for the pop.tools.sky.com but it is a string of random letters. Any ideas ?

Regards

This message was authored by caesarome This message was authored by: caesarome

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

@nachbau wrote:

I have a password for the pop.tools.sky.com but it is a string of random letters. Any ideas ?


Does it look like it contains 16 characters ?

 

If not then as your email is the same then you should be able to use the same random letters for the new sky account you have set up in Thunderbird as all you are doing is to set the account up again in it.

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This message was authored by jayach This message was authored by: jayach

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

@nachbau 

Thunderbird is OAuth complient so doesn't need a generated password.

Just add your Sky account, selecting it as Yahoo if asked, and using your usual sky password.

It's been awhile since I used Thunderbird, but it does setup the SMTP server correctly, it's just that it doesn't assume each account will use it's own SMTP server, and tries to use the same one for all accounts.

If you are still having trouble I will try setting up a couple of different emails accounts in a new copy of Thunderbird and see if I can direct you how to do it.

However, in the meantime try googling "how to use multiple SMTP servers in Thunderbird", I'm sure you will find something.

nachbau
Topic Author
This message was authored by nachbau This message was authored by: nachbau

Re: cannot find the mail pass word without sky ID sign

Hi Ceasarome

 Many thanks for your help. I set-up a new email for Sky using the smtp and imap options suggested during the Thunderbird add an email. I checked the stored passwords afterwards and there were entries for both the new ones with the previous 16 character password used in the pop male entry. However, when I try sending a mail I get a notification about my Sky Yahoo mail ID. As far as I know my Sky email address doesn't include or refer to Yahoo mail.

I have tried to change my Sky ID but there doesn't seem to be a way without a reference to the Yahoo bit. Not sure where to go now.

Regards Pete

This message was authored by caesarome This message was authored by: caesarome

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

Word for word what does this error message say ?

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If someone has helped you then please click on the LIKES button in their post.
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nachbau
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This message was authored by nachbau This message was authored by: nachbau

Re: cannot find the mail pass word without sky ID sign

Hi Ceasarom and others.

 I have attached the error message(s) I received after trying to send a mail from my Sky Mail account.

nachbau_0-1671297928478.png

nachbau_1-1671297950713.png

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

@nachbau 

I've had to reject your images as they contain your email address. Feel free to resend them with all personal information blanked out. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by jayach This message was authored by: jayach

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

O.K. I have installed the latest Thunderbird, and I have to say it has changed quit a bit since I last used it (and not for the better)

It was a pig to setup.

I had 3 Microsoft accounts in it and I tried adding Sky accounts.

The first Sky account I added, I let it find the account settings which it did, but never gave me the choice of OAuth2 authentication so I had to use a generated password.

The second Sky account, I manually entered the server names imap.mail.yahoo.com and smtp.mail.yahoo.com. It then detected the other settings and I could select OAuth2 as the authentication and it then took me to a Yahoo page that asked for my credentials and allowed Thunderbird access.

It all then worked, here is a picture to prove it: 

Thunderbird.png

This is how the sever settings should look for Sky 

TB server.png

It really was the worst experience of getting an email client to work, no wonder hardly anyone uses it.

My advice, find another client.

 

Edit: However it did setup the SMTP servers correctly.

 

nachbau
Topic Author
This message was authored by nachbau This message was authored by: nachbau

Re: cannot find the mail pass word without sky ID sign

Hi Daniel and Jayac ( sorry about the spelling) I have attached the error messages with my email name blanked out. It would seem as Jayac has pointed out that I now must use the Yahoo Sky email account reference. I will copy Jayac,s details and try again. Many many thanks to all that have helped me try to sort out this problem., especially Jayac who has spent a great deal of timeon my behalf analizing Thunderbird's way of ' working'.

I'll mail a SUCCESS message to this post when I succeed .

Regards to all

 

This message was authored by jayach This message was authored by: jayach Answer

Re: cannot find the mail pass word without sky ID sign

Posted by a Superuser, not a Sky employee. Find out more

Out of interest, here is what the SMTP servers look like: 

smtp.png

As you can see, using the Sky servers the setup look a bit different, and required a generated password, the Yahoo servers used OAuth2 to authenticate.

 

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