Yahoo email @sky.com on Iphone not working again

[Martyn+Green]

iPhone @Sky.com email is still playing up - I've tried all the fixes and none of them last.  I'm thinking of giving up my @sky.email it's too unreliable.  Can't connect to server through Apple Nail even though setup goes through and I get Yahoo confirmation   Have to keep deleting mail and readding it.  Please please what's the fix!!!!!!!! Tried the app password and that doesn't work.  HELP I'm going nuts

[Mark39 · Accepted solution]

It looks like an ongoing fault with Apple Mail, as other apps and access via sky.com are all fine. Sky Yahoo Mail itself has been surprisingly reliable for many months. You could try z different,app such as the Yahoo or Outlook apps or a client,such as Thunderbird. Or speak to Apple to see if they have a fix.

[Martyn+Green]

That's great - I thought it was me - Apple will refuse to acknowledge that it's their fault I'm sure.  It's the Yahoo mail for a fix and reliability perhaps until there is a fix. 

[Martyn+Green]

I have raised an official incident with Apple on my ticket number  (can't quote it)

for those of you that want to check the email settings for Yahoo! XXXX servers then use the Apple facility on 

https://support.apple.com/en-ph/mail
just put in your @Sky.com email to check servers and ports 

[Steve2212]

This is now a daily issue for me and as I am in the process of moving house and relying on quick access to important emails from solicitors and the like and these problems have already caused me significant difficulties. I have spoken to Apple they have checked everything and say it isn't a problem at their end.

Can Sky please confirm what action they have taken to try and resolve this for customers or provide evidence that the problem is at apple's end so customers can use this in their discussions with sky

This problem was reported by me many many months ago to Sky so the fact that it isn't resolved is unacceptable. This needs sorting asap please

[Mark39]

We're a customer Community. It's highly unlikely that Sky will reply here. It doesn't sound likely that it's a Sky issue, as email is working normally if you log in via the Sky website, and via other email apps and clients.On that basis there's probably nothing to fix from a Sky perspective.

If it's a daily nuisance, I'd suggest using a different app or logging in as above.

[Steve2212]

The clearly is some issue between sky and Apple that needs resolving in the meantime the paying customer is inconvenienced but hey it's about profit not delivering a proper service. It s very annoying and will no doubt influence my future with sky  as provider of services

[Mark39]

@Steve2212 try a different app to avoid the irritation. If you're thinking of ditching Sky anyway, now might be the time to switch to an alternative email provider - one not linked to an ISP, perhaps.

[jayach]

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@Steve2212 wrote:

The clearly is some issue between sky and Apple that needs resolvingcustomer is inconvenienced but hey it's about profit not delivering a proper service.

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The email service is provided free. I doubt Sky make anything from it.

I'm sure they would like to dump it completely.

[J333C]

Just come across this thread..wonder of anyone has had any joy resolving it...I've had this problem for ages and nothing I've seen seems to fix it.

[Mark39]

@J333C I doubt there's anything you can do to fix it. As explained below, it appears to be an Apple issue.

[Martyn+Green]

Why is it only Yahoo that I have the issue with on Apple devices after Sky moved to Yahoo?

[jayach]

Sky moved to Yahoo in 2013 and the iOS problems only started recently.

They seemed to coincide with an iOS update, so your guess is as good as anyones.

[Mark39]

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@Martyn+Green wrote:

Why is it only Yahoo that I have the issue with on Apple devices after Sky moved to Yahoo?

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And from the other perspective, why is it only Apple,devices that have this issue... 

Sky have used Yahoo as an email provider for years now.

[Martyn+Green]

So Mark as an expert on this subject - why do you think that the issue is? All issues seem to be with authentication to the server. Could it be that yahoo are issuing additional authentication challenges that the other mail clients don't have.  I've tried with the Application simple password and had limited success.  Any ideas? Why if you uninstall and reinstall  the mail client on Apple does it sometimes fix the issue?