Worried about accdentally deleting email accounts

[roister]

Hi folks. I don't have sky at the moment, since last February, though will go back when bt contract ends. However, still use sky email. When I log into my sky account, I get the message:

'We've found an old inactive account linked to your Sky iD'

It says i need to unlink it. It asks me to remove any authorised secondary users. I am worried that if I do this, I am going to end up deleting our email accounts, which would be a nightmare. Anyone done this already who can offer any reassurance? Cheers...

[caesarome]

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@roister wrote:

It says i need to unlink it. It asks me to remove any authorised secondary users. I am worried that if I do this, I am going to end up deleting our email accounts, which would be a nightmare. Anyone done this already who can offer any reassurance? Cheers...

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Are you able to ignore ths message to continue to access your email account ?

[roister]

Thanks for that. I think I can ignore it, and probably wouldn't even have noticed it, until I got an email a couple of days ago saying: 'Just to let you know, we've received a request to update the security questions for Sky iD email ', which was sent at 1.06am, when I was fast asleep. It kicked me out of my bluemail account as well.  I subsequently changed password, and latterly secret question, which I thought had sorted it. However, I was kicked out of bluemail again the following morning, so I changed password again, to log back in. That's what led me to checking account, and noticing that message about unlinking account and wondered if there was any connection...

[caesarome]

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@roister wrote:

I got an email a couple of days ago saying: 'Just to let you know, we've received a request to update the security questions for Sky iD email ', which was sent at 1.06am

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Could anyone using your other email account have triggered this ?

Are you sure this was a legit email from Sky so did it address you by your actual name and not something like Dear User or Dear Member ?

[roister]

Yes, it has the same send address as the subsequent one I received when I changed my secret question, the day after. The two emails were identical. Both used my correct name as well. No, nobody but me knows my password/secret question. I would automatically have thought spam, if it wasn't for the fact that it arrived on same day as my access to bluemail was stopped, which was when I changed my password...

I did try to contact sky by phone, explained situation to about 6 different people, the final one said that the initial email must be spam, even though I told him addresses were identical. He also said I only had one sky account, which I find odd, as when I go into sky, I can see the message that I need to unlink from a previous account...🤔 Very confused...

[jayach]

Yes I get the same message if I log into my Sky account, but I don't know what the effect of unlinking will be because I've just ingnored it. 

However, as I don't use any Sky services, other than the email, I'm not worried about having the link. (whatever that means)

[david424]

If you're worried about accidentally deleting email accounts, here are some preventive steps you can take:

1. Set Recovery Options: Ensure recovery email and phone number are set up for your accounts.
2. Enable Two-Factor Authentication (2FA): Adds an extra layer of security.
3. Backup Important Emails: Regularly back up important emails.
4. Manage User Permissions: Carefully assign access permissions if multiple users have access.
5. Pay Attention to Delete Confirmations: Always double-check before confirming any deletions.

These steps can help reduce the risk of accidental deletions.