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Discussion topic: Emails going directly into deleted folder

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This message was authored by PLE3 This message was authored by: PLE3

Emails going directly into deleted folder

My email was hacked and when I eventually was able to access my emails all my emails are going directly into my deleted folder. Sky tech team advise that I need to go into settings and change email received settings however this option is not shown. Can anyone help please.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Emails going directly into deleted folder

Posted by a Superuser, not a Sky employee. Find out more

@PLE3 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

 

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Emails going directly into deleted folder

Posted by a Superuser, not a Sky employee. Find out more

@PLE3 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: Emails going directly into deleted folder

Posted by a Superuser, not a Sky employee. Find out more

@PLE3 to see the 'more settings' option you'll need to use a pc or laptop, or use your mobile device in 'desktop mode'.

PLE3
Topic Author
This message was authored by PLE3 This message was authored by: PLE3

Re: Emails going directly into deleted folder

Thanks for your help all sorted 👍

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