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Discussion topic: Unblocking emails?

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This message was authored by shauny1380 This message was authored by: shauny1380

Unblocking emails?

How do i unblock emails? It states to go to settings and more but I don't have that option in my email page

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unblocking emails?

Posted by a Superuser, not a Sky employee. Find out more

You need to load up the desktop version as it is at the bottom of the window that pops up:

 

Capture.JPG

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This message was authored by caesarome This message was authored by: caesarome

Re: Unblocking emails?

Posted by a Superuser, not a Sky employee. Find out more

What has happened and how are your emails blocked ?

 

What happens when you login to your email account ?

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shauny1380
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This message was authored by shauny1380 This message was authored by: shauny1380

Re: Unblocking emails?

My emails are working ok but I've somehow managed to block a sender and now I don't get emails from them when I know that they have been sent. I've checked my spam but still nothing 

This message was authored by caesarome This message was authored by: caesarome

Re: Unblocking emails?

Posted by a Superuser, not a Sky employee. Find out more

Login here:

 

https://skyid.sky.com/signin/email/

 

On the right go to Settings (the screw like icon) then "More Settings" then "Security & Privacy" and any email address you have blocked should be shown here.

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shauny1380
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This message was authored by shauny1380 This message was authored by: shauny1380

Re: Unblocking emails?

I go to settings but don't have a more settings feature 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unblocking emails?

Posted by a Superuser, not a Sky employee. Find out more

You need to load up the desktop version as it is at the bottom of the window that pops up:

 

Capture.JPG

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Taikia This message was authored by: Taikia

Re: Unblocking emails?

@shauny1380 


I've got a similar issue, I want to block emails using my own account but the option is no longer there.

 

the issue you have might be that you have blocked the email on your device rather than the emails itself as I've done that before.

 

If you go to your settings on the device and type blocked you will be able to check your blocked list there.

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