This discussion topic has been answered Discussion topic: Turning off Sky 2 step verification
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Message posted on 03 Sep 2023 04:15 PM
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Re: Two Step Varification Code
If you don't know what it is or can not find the email that you were sent then I'm afraid you are stuck and will have no way to turn it off.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Oct 2023 06:59 PM
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Re: Turning off Sky 2 step verification
So I have my recovery code, and want to disable 2 step verification. So I go to the sky email login screen, and where it asks for my username or email, I type in the recovery code - yes ? - and then what? - the normal password ?
I am putting in my recovery code in the user name box, and it just says does not reccognise it ?
Message posted on 18 Oct 2023 07:33 PM
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Re: Turning off Sky 2 step verification
@surrey175 wrote:
So I go to the sky email login screen, and where it asks for my username or email, I type in the recovery code - yes ? - and then what? - the normal password ?
At the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Oct 2023 10:39 PM
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Re: Turning off Sky 2 step verification
I ran into the same issue, how and where to use the recovery code.
IMO, it's not exactly intuitive!
🙂
→ Wired Ethernet connection to Sky Fibre Max broadband 76Mb/s with ER115 hub.
Message posted on 24 Oct 2023 08:20 PM
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Re: Turning off Sky 2 step verification
How do I turn off sky 2 step verification code for my yahoo emails if I can't find the Sky Email recovery code? This is driving me insane.
Message posted on 24 Oct 2023 08:24 PM
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Re: Turning off Sky 2 step verification
@Sarah1975 wrote:
How do I turn off sky 2 step verification code for my yahoo emails if I can't find the Sky Email recovery code? This is driving me insane.
You can't, I'm afraid.
Have you checked your spam and deleted folders?
Message posted on 02 Nov 2023 07:57 AM
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Re: Turning off Sky 2 step verification
Please could someone tell me what to search for in emails to find the email containing the recovery code. Thanks
Message posted on 02 Nov 2023 09:54 AM
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Re: Turning off Sky 2 step verification
Search for emails from Yahoo and any that mention Recovery Code, look around the day you activated the two step authentication.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 02 Nov 2023 12:28 PM
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Re: Turning off Sky 2 step verification
This is what my e-mail looks like.
Search for any of that text (that's how I found mine!) and note the address it came from.
You may be able to search for that too.
🙂
→ Wired Ethernet connection to Sky Fibre Max broadband 76Mb/s with ER115 hub.
Message posted on 02 Nov 2023 02:06 PM - last edited: 02 Nov 2023 02:10 PM
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Re: Turning off Sky 2 step verification
Here's mine
The heading is "Two-step verification is on", so search for that.
Edit: I won't be leaving it on, I only did it to test if I got the code sent, as so many people are saying they are not getting theirs. I got it no problem.
Message posted on 02 Nov 2023 04:58 PM
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Re: Turning off Sky 2 step verification
How do get off two step Verification, if you cannot find the Recovery Code ...??
Message posted on 02 Nov 2023 04:59 PM - last edited: 02 Nov 2023 04:59 PM
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Re: Turning off Sky 2 step verification
@Bryan5 wrote:
How do get off two step Verification, if you cannot find the Recovery Code ...??
You can't, I'm afraid. I don't know if Sky have a way of turning it off for you.
Message posted on 13 Nov 2023 01:34 PM
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Re: Turning off Sky 2 step verification
I have the same problem, so frustrating that I can't turn it off. Zero customer service
Message posted on 13 Nov 2023 01:40 PM
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Re: Turning off Sky 2 step verification
What same problem @Sarah1975 ?
Did you not make a note of the recovery code ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Nov 2023 02:09 PM
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Re: Turning off Sky 2 step verification
@Sarah1975 wrote:
I have the same problem, so frustrating that I can't turn it off. Zero customer service
To be fair, Sky do recommend that you make a separate note of the Recovery Code, so that you can still use it to turn off two step verification even if you don't have access to the emailed copy.
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