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Discussion topic: Turning off Sky 2 step verification

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This message was authored by caesarome This message was authored by: caesarome

Re: Two Step Varification Code

Posted by a Superuser, not a Sky employee. Find out more

If you don't know what it is or can not find the email that you were sent then I'm afraid you are stuck and will have no way to turn it off.

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This message was authored by surrey175 This message was authored by: surrey175

Re: Turning off Sky 2 step verification

So I have my recovery code, and want to disable 2 step verification. So I go to the sky email login screen, and where it asks for my username or email, I type in the recovery code - yes ? - and then what? - the normal password ? 

I am putting in my recovery code in the user name box, and it just says does not reccognise it ?

This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@surrey175 wrote:

So I go to the sky email login screen, and where it asks for my username or email, I type in the recovery code - yes ? - and then what? - the normal password ? 


At the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

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This message was authored by Dave+Hawley This message was authored by: Dave+Hawley

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

I ran into the same issue, how and where to use the recovery code.

IMO, it's not exactly intuitive!
🙂

→ Standalone Sky+HD DRX890 (4f31a5) with upgraded Western Digital WD20EURS 2TB HDD.
→ Wired Ethernet connection to Sky Fibre Max broadband 76Mb/s with ER115 hub.
This message was authored by Sarah1975 This message was authored by: Sarah1975

Re: Turning off Sky 2 step verification

How do I turn off sky 2 step verification code for my yahoo emails if I can't find the Sky Email recovery code?    This is driving me insane.

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@Sarah1975 wrote:

How do I turn off sky 2 step verification code for my yahoo emails if I can't find the Sky Email recovery code?    This is driving me insane.

 


You can't, I'm afraid.

 

Have you checked your spam and deleted folders?

This message was authored by AJG1 This message was authored by: AJG1

Re: Turning off Sky 2 step verification

Please could someone tell me what to search for in emails to find the email containing the recovery code. Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@AJG1 

Search for emails from Yahoo and any that mention Recovery Code, look around the day you activated the two step authentication.

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This message was authored by Dave+Hawley This message was authored by: Dave+Hawley

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

This is what my e-mail looks like.

 

Clipboard-1.jpg

 

Search for any of that text (that's how I found mine!) and note the address it came from.

You may be able to search for that too.

🙂

→ Standalone Sky+HD DRX890 (4f31a5) with upgraded Western Digital WD20EURS 2TB HDD.
→ Wired Ethernet connection to Sky Fibre Max broadband 76Mb/s with ER115 hub.
This message was authored by jayach This message was authored by: jayach

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

Here's mine 

jayach_0-1698933897244.png

The heading is "Two-step verification is on", so search for that.

Edit: I won't be leaving it on, I only did it to test if I got the code sent, as so many people are saying they are not getting theirs. I got it no problem.

This message was authored by Bryan5 This message was authored by: Bryan5

Re: Turning off Sky 2 step verification

How do get off two step Verification, if you cannot find the Recovery Code ...??

This message was authored by Mark39 This message was authored by: Mark39

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@Bryan5 wrote:

How do get off two step Verification, if you cannot find the Recovery Code ...??


You can't, I'm afraid. I don't know if Sky have a way of turning it off for you.

This message was authored by Sarah1975 This message was authored by: Sarah1975

Re: Turning off Sky 2 step verification

I have the same problem, so frustrating that I can't turn it off. Zero customer service

 

This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

What same problem @Sarah1975 ?

 

Did you not make a note of the recovery code ?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@Sarah1975 wrote:

I have the same problem, so frustrating that I can't turn it off. Zero customer service

 


To be fair, Sky do recommend that you make a separate note of the Recovery Code, so that you can still use it to turn off two step verification even if you don't have access to the emailed copy.

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