Sky yahoo

[Annie+65]

I was having trouble accessing my Sky yahoo account. I followed the online instructions and deleted the account. When I tried to re-set the password sky says they no longer offer an email account with yahoo

[Mark39]

Welcome to the forum @Annie+65 🙂

Just so you know, we're customers here.

How did you delete your Sky Yahoo Mail account? It's not an easy thing to do and I'm wondering if it's actually still there. Can you log in here: https://www.sky.com/signin/email

[Annie+65]

I have tried that link and I can get in but I cannot add this to my my iPad that is where I deleted it. When I try and add this as anew account it either says it cannot reach the server or no password on sky. It directs me back to my Sky account to reset the password but it says no longer offers the service through Yahoo. I have not received an email from this account on my iPad or my phone since 2pm

[caesarome]

How are you trying to add it to your iPad, are you using the Apple email app to do this ?

[Annie+65]

I went into settings and then email and add an account

[caesarome]

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@Annie+65 wrote:

and add an account

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Then on the next screen select Other > Add Mail Account and use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

If you get an errors then login here and generate a 16 digit password:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Then use this password instead of your usual email password when setting this up.

[Mark39]

Almost certainly Apple's default Mail app then, which has recently developed some problems following an IOS update. Apple are apparently investigating. Meanwhile you could try another mail app or log in via the link I posted previously 

[Annie+65]

I have tried going back to Yahoo on sky to reset password but it says I no longer have an account

[Mark39]

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@Annie+65 wrote:

I have tried going back to Yahoo on sky to reset password but it says I no longer have an account

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Confused now. Earlier you said you were able to get to your email via the link.

[caesarome]

When did you last login to your email account here:

https://skyid.sky.com/signin/email/

And is it saying you don't have an email account when you login here, if so are you using the correct details to access it ?

[Annie+65]

I can get into account via the link but I cannot get e-mails on my iPad as the account is deleted there. When Intry to add it back to my iPad it directs me to my sky account but Sky say I cannot create an e-mail account with through Yahoo now as they do not offer it now

[caesarome]

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@Annie+65 wrote:

When Intry to add it back to my iPad it directs me to my sky account 

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You didn't say if you tried what I posted for you yesterday ?

[jayach]

@Annie+65 

There are currently problems using the Apple email app on both iPad and iPhone, the forum is full of people complaining.

Try using the Outlook app instead of Apple mail or use the webmail via a browser.