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Discussion topic: Sky recovery code (number changed)

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This message was authored by Tazel This message was authored by: Tazel

Sky recovery code (number changed)

Hi.

I have changed my mobile number and can't get accress to my email.

Please can you help me. I phone sky and they said" to call Yahoo".

I called Yahoo which they are charging for the calls and said to call sky.

Please help me. I need access to my sky email (Yahoo).

Thankyou

 

Tazel Khatun

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky recovery code (number changed)

Posted by a Superuser, not a Sky employee. Find out more

@Tazel 

Have a read of this post:

https://helpforum.sky.com/t5/Email/Sky-not-sending-my-code-to-my-phone/m-p/4519810/highlight/true#M9...

 

If that doesn't who then you will need to turn this off first so that you can then set it up again with your new number.

 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.


To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky recovery code (number changed)

Posted by a Superuser, not a Sky employee. Find out more

@Tazel don't waste your time (and money) contacting Yahoo. It's Sky's 2 step verification process. Yahoo use something quite different and won't be able to help with Sky's processes.

Tazel
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This message was authored by Tazel This message was authored by: Tazel

Re: Sky recovery code (number changed)

Thankyou. I've followed everything its need either my mobile number or the other code which I dont have. I'll phone sky again tomorrow. I need access to my email.
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