Sky recovery code (number changed)

[Tazel]

Hi.

I have changed my mobile number and can't get accress to my email.

Please can you help me. I phone sky and they said" to call Yahoo".

I called Yahoo which they are charging for the calls and said to call sky.

Please help me. I need access to my sky email (Yahoo).

Thankyou

Tazel Khatun

[caesarome]

@Tazel 

Have a read of this post:

https://helpforum.sky.com/t5/Email/Sky-not-sending-my-code-to-my-phone/m-p/4519810/highlight/true#M9...

If that doesn't who then you will need to turn this off first so that you can then set it up again with your new number.

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

[Mark39]

@Tazel don't waste your time (and money) contacting Yahoo. It's Sky's 2 step verification process. Yahoo use something quite different and won't be able to help with Sky's processes.

[Tazel]

Thankyou. I've followed everything its need either my mobile number or the other code which I dont have. I'll phone sky again tomorrow. I need access to my email.

[Adam155]

Did you have any success? My daughter has changed her mobile and didn't save the recovery code. Her fault I know but struggling to get sky to change the mobile number on account. They say they can do it but the department never answering calls when they try.