Sky email not working. Cannot pick up emails on iPhone mail app

[dabhughes]

I have tried resetting the password and deleting / reloading the account but it doesn't work.   The Sky / Yahoo system repeatedly asks me to ID myself,  takes me through security and then says neither username nor password are recognised.  Can still pick up emails on my PC (Outlook) but still very frustrating.  All my family have lost access to their emails.   

[Tom-W19]

Hi dabhughes

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jayach]

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@dabhughes wrote:

All my family have lost access to their emails.   

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Are you using a single email address for the whole family?

[dabhughes]

No we all have different email addresses 

[jayach]

Are they all having the same problem? Does it only occur when they are connected to the router, but O.K. on a mobile connection?

[dabhughes]

Hi, our iPhones no longer pick up emails whether on Wi-Fi or mobile data.  I've tried deleting and re-adding the account but Yahoo doesn't recognise the Sky ID.  I also can't even log into sky for the same reason.  

[jayach]

And yet Outlook is still working? Try using the Outlook app on your iPhones, see if that works.

It is very strange that all the accounts are not working.

[dabhughes]

OK thanks I'll try that.  But I also can't log in to the Sky website as it's not recognising my user name or password!

[dabhughes]

As I understand it the issue sits with the Yahoo platform?

[jayach]

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@dabhughes wrote:

As I understand it the issue sits with the Yahoo platform?

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That is unlikely as the different email addresses have no real relation to each other, and if there was a problem with the Yahoo service we would have a lot more complaints on here.

Can you log into the Sky website here: https://www.sky.com/myaccount/my-details

[dabhughes]

Yes this has let me log in

[dabhughes]

What should I do next pls?

[jayach]

Try clicking the Yahoo mail option in the drop down menu under your name in the top right hand corner.

Then try the same thing with one of the other accounts.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
 

[dabhughes]

This is working again now thank you