Reset password for guest account

[BJW]

 I need to change the password for my guest email account and I can’t find a way to do it . This email is very old and doesn’t have a second email address attached to it or a security question .   I just keep going round in circles.

[Mark39]

If you can't  change the password via the reset link, you'll have to give Sky a call, I'm afraid. 

[BJW]

Hi, Thank you for your response. Anyone specific I need to speak to or any specific terminology. I have already tried and they said because my sky id isn’t active there is nothing they can do.

[jayach]

There is no such thing as a guest account, I assume you mean a secondary account.

Can you log in here with it, as you should be able to reset the security question and add a recovery address.

https://www.sky.com/myaccount/my-details

[BJW]

@jayach. Thank you but I’ve tried that.  I can only request to change the password and when I put the sky Id in, the screen jumps to a contacting sky page with several options like resetting your yahoo password 😩

[jayach]

So what do you see when you log into https://www.sky.com/myaccount/my-details

Mine looks like this: 

 What do you see? (It does say guest account so you were right in your description)