Service Unavailable - DNS Failure

[JudeA]

Thanks - I'd sort of decided that was the way forward - I need to make some spare time to attack it - it may not be tomorrow.

I'll post if I get it resolved, or not............

Thanks everyone for trying to help

[jayach]

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@JudeA wrote:

I cannot sign into my sky email (last 2 days).

I've had the email account for over 20 years and there is no recovery email address attached as that wasnt required when I set it up

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 wrote:

It takes me to the sky details page with lots of options but nothing about signing into my sky email account. I can sign in fine to my main Sky account just not the sky.com email account

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From that page under Sky ID you can add a recovery address, I wonder if that would make any difference?

[JudeA]

Unfortuately when I set up th eemail adress over 20 years ago, a recovery address wasnt required so there isnt one. 

I do have recovery codes (they reset once you've used them)  which I've used 3 times over the last 2 days and same reults..........

[jayach]

They don't actually call it a recovery address, but it now recommended that you have a non-Sky address in there for recovery purposes.

[JudeA]

Under Sky ID it doesnt give me the option to add another e-mail, but I've already got  it set up to send me a recovery code instead, which it does