Recieving emails from yahoo

[Cruz1]

Emails from yahoo not pushing through to my sky account very slow sometimes they sit there for days . Frustrated   Cruz 1

[jayach]

Can you explain just what you mean? Just where do they sit?

[Cruz1]

They are in yahoo but supposed to push or fetch to my sky account   And I have to reboot and then they come through or I log  into yahoo Cruz 1

[jayach]

Are you using an iOS device?

Still not sure what you mean by "They are in yahoo", do you mean they are there when you log in here:

https://skyid.sky.com/signin/email 

[caesarome]

@Cruz1 

What phone or device are you using and what app or program, so do you use the email app on an iphone or something like the Outlook app ?

[Cruz1]

Hi, I am using an iPhone 14 years ago I had / have a sky .com account and it was through yahoo but something change ,, I still kept my sky account but it goes through yahoo and I had to put in  something  different to receive and return emails  , since then yahoo picks them up and push them to sky .com , it works well most times but often stops then the emails pile up and eventually come through , I can log into yahoo to see them , but it should push them through automatically  to sky . com it is awkward when I am waiting for a code and don't receive it right away it says can't connect to server  . Thank you for your help  Cruz 1

[Mark39]

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@jayach wrote:

Are you using an iOS device?

Still not sure what you mean by "They are in yahoo", do you mean they are there when you log in here:

https://skyid.sky.com/signin/email 

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@Cruz1 can you see your up to date emails by logging in using the link above that @jayach posted earlier?

[Cruz1]

Yes,  if I log into yahoo yes but I don't know they there  unless I log into yahoo .

[jayach]

@Cruz1 wrote:

 it says can't connect to server  .

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Unfortunately you are suffering a well known problem with Apple Mail app on iOS.

It has been reported on here many times and there is no known cure, other than using a different app.

It's not entirely clear if it is an Apple or Sky|Yahoo problem.

I can only suggest you try using the Outlook app instead, although there are probably other alternative email apps.

[Mark39]

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@Cruz1 wrote:

Yes,  if I log into yahoo yes but I don't know they there  unless I log into yahoo .

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Just to avoid future confusion, you're logging into Sky when you use that link, not Yahoo.

Sky Yahoo Mail and Yahoo Mail are completely separate and have different support arrangements.

[caesarome · Accepted solution]

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@jayach wrote:

I can only suggest you try using the Outlook app instead, although there are probably other alternative email apps.

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@Cruz1 

And use these settings with it

:Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email