Once again I do not receive a OTP to be able to get into my email account

[PatriciaMorris]

I have an alternative g mail account in order to receive a code but I am not sure how to move on from the sky sign in procedure and beyond in order to reactivate my sky account. Any help would be of great assistance as I am lost without my sky. mail messages.

[PatriciaMorris]

Kind regards

Patricia Morris

[Mark39]

The Verification Code is sent by text to your mobile, rather than emailed.

[PatriciaMorris]

Yes, I am aware of this but cannot understand why the coder doesn't reachmreach mobile no. which is registered as my poc!

[Mark39]

It's separate from your contact details. You provide your mobile number when you first set up 2 step verification and a confirmatory code is sent to it immediately in order to complete the set up

If you're having problems you can deactivate 2 step log in by selecting the 'can't log in with code' link on the login page and entering your Recovery Code when prompted.

[PatriciaMorris]

The problem with that is, that I cannot recall my recovery code either! I am just frustrated why the step 2 doesn't work.

[Mark39]

If you didn't make a separate note of the Recovery Code as recommended when you set up 2 step login, I think you'll have to give Sky a call as advised here: 

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification