OTP to access SKY Email not comming through via text message

[haywood]

Usually works fine, text comes through but nothing. i dont remember where my recovery phrase is so im told it can take 21 for a new recovery code (21 days, are they kidding me ?) Tried all the usual turn phone off and on again, friends have sent me a text  etc.... is it a Yahoo to 02 issue and national as sky are non the wiser ???

[Pablos]

Now I have activated the 2 Step Verification but want to disable it so I don't have to get a pass code every time.

I have looked up the procedure to stop it and it says go into account and under security it should state 2 step verification and then click off but the problem is when I get into security there is no mention of 2 step verification so I am unable to disable it. Has anyone else had this problem and if so how is it overcome 

[jayach]

Take a look at this thread:

Answered: Turning off Sky 2 step verification | Sky Community

[caesarome]

@Pablos 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code.

[Pablos]

That worked perfectly,  thank you 👍

[Suzy02]

Sorry to jump on post, I am still having problems cancelling this, when I try sign in with recovery code it says its not recognised. I don't know if I'm being silly but I presume I use the recovery code at the password stage of signing in 

[caesarome]

Are you using the recovery code that will have been on the email you were sent when you first turned on 2FA ?

[Pablos]

If I remember correctly when it came up to send you a pass code to your phone, then below the 6 box area I clicked there and then it asked for original verification code I was given at the beginning.  

Put that in and it basic resets itself, it will still ask for password etc and then ask if you want to set up 2 step verification or again below it says no thanks I will do it later so make sure you click on that. Unfortunately it does ask every time but easier than getting a pass code sent 

[Ange]

Thanks, that worked for me, i think the box below said something about can't use OTP code or similar. My  worry was about receiving text messages whilst abroad incurring costs as well as annoyance factor

[mancmozz]

Where can I find my recovery code ??? ,I need it to turn off 2 step verification ?? Regards Mozz

[caesarome]

@mancmozz 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

[strawberry9]

I am also not receiving authentication codes so can't log in to my emails. This seems to be a wider problem that needs fixing asap.

[caesarome]

The verification codes should be sent to your mobile so if you haven't changed your mobile number then have you spoken to your network provider about this ?

[Mark39]

Alternatively, simply turn off 2 step verification by clicking on the 'can't use code' link and entering your Recovery Code when prompted.

[ChrisM24]

I'm not receiving OTP to access my emails. This happened a few months ago and it took Sky ages to sort. Hope it doesn't take long this time