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Discussion topic: OTP to access SKY Email not comming through via text message

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This message was authored by Mark39 This message was authored by: Mark39

Re: OTP to access SKY Email not comming through via text message

Posted by a Superuser, not a Sky employee. Find out more

Only one other recent post of problems receiving the Verification Code text message, so it's impossible to say at the moment whether it's a wider issue.

 

You've done what you can by reporting it to Sky, and they do indeed say it can take up to 21 days.: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

 

You could try accessing your email via an app rather than your browser, which appears to negate the 2 step verification process. That should give you access to the Recovery Code which was emailed to you.

This message was authored by Dazhotspur This message was authored by: Dazhotspur

Re: OTP to access SKY Email not comming through via text message

Hi 

same issue here ! 

This message was authored by Joanbh This message was authored by: Joanbh

2-step verification

I have 2-step verification for sky email.  When I log in on my laptop it asks for the code sent to my mobile.  However, that message is not coming through.  Have tried resend several times, turned off and on both laptop and mobile.  Still not getting through.  I don't have recovery code.

 

What do I do to access my email?

This message was authored by Dazhotspur This message was authored by: Dazhotspur

Re: 2-step verification

Hi 

I've the same problem tonight 



This message was authored by ReeceHelp This message was authored by: ReeceHelp

Re: OTP to access SKY Email not comming through via text message

Same issue here

This message was authored by kezzac This message was authored by: kezzac

Re: 2-step verification

I have the same issues not getting the code sent to my mobile it's driving me insane 

This message was authored by kezzac This message was authored by: kezzac

Re: Turn off 2 step verification

2 step verification code I cannot find email recovery that I got when I done this and the code not being sent to my fone I can see it's the last 3 number of my fone it's gettin sent to but not getting it ? Some help!!

This message was authored by LindaS30 This message was authored by: LindaS30

Re: 2-step verification

This seems to happen quite often - surely SKY could put a message on the first login page to tell us if there is an issue. 

This message was authored by FJA56 This message was authored by: FJA56

Re: OTP to access SKY Email not comming through via text message

Add me to the list.   I managed to access my emails with the recovery code. Later when I tried to sign in again I was asked to set up 2 factor again. This I tried but didn't receive a text to my mobile. (Tested the mobile , it's fine. Is 2 factor worth the hassle?

This message was authored by Mark39 This message was authored by: Mark39

Re: OTP to access SKY Email not comming through via text message

Posted by a Superuser, not a Sky employee. Find out more

@FJA56 wrote:

Later when I tried to sign in again I was asked to set up 2 factor again. 


It's not mandatory. Did you miss the 'Maybe later' button?

This message was authored by Gina01 This message was authored by: Gina01

Re: OTP to access SKY Email not comming through via text message

Having the same issue.

 

haywood
Topic Author
This message was authored by haywood This message was authored by: haywood Answer

Re: OTP to access SKY Email not comming through via text message

6.43am...... seems to be working again.

This message was authored by Mark39 This message was authored by: Mark39

Re: OTP to access SKY Email not comming through via text message

Posted by a Superuser, not a Sky employee. Find out more

@haywood and all, in light of the experience, you might want to consider disabling two step verification permanently......

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