Not getting verification codes for login to email

[caesarome]

@Keith7856 

Are you the account holder on your Sky account ?

Is the text ending up in your spam folder of your messaging app ?

Is the last 3 digits that are shown on the screen correct for your mobile number ?

[Keith7856]

Hi Yes I am the account holder and no there is nothing in spam folder. Yes the phone number on the account is correct

[Mark39]

@Keith7856 just to check - the phone number on your account isn't used for 2 step verification. Look at the 3 digits shown on the login page where the verification code is about to be sent.

[Keith7856]

Hi Yes the last digits shown match my number

[caesarome]

@Keith7856 

All you can do is to call Sky about this to see if they can help.

[Notalil]

I have the same issue. Verification does not come to my phone. 
I changed my password and cannot get past step 2 verification code.

in the past week I have spent over 4 hours talking to sky and it is still not fixed. I have not been able to access my sky email fir two weeks now and urs a big problem to me.

hiw can u get ghis resolved quickly as no point calling sky fir help 

[caesarome]

@Notalil 

Did you look in the spam folder of your messaging app ?

[Notalil]

Nothing received

[Keith7856]

I think only Sky can resolve it They told me that Yahoo had taken over the email system and Sky take the query and then pass it on to Yahoo. It's happened to me twice now and Sky sorted it within 24 hours but it's becoming a pain 

[Mark39]

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@Keith7856 wrote:

I think only Sky can resolve it They told me that Yahoo had taken over the email system and Sky take the query and then pass it on to Yahoo. It's happened to me twice now and Sky sorted it within 24 hours but it's becoming a pain 

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I'm afraid that's poppycock. Sky Yahoo Mail and Yahoo Mail are and always have been completely separate. Yahoo won't help with Sky Yahoo Mail issues. Yahoo 2mfactor authentication system is different from Sky's. 

[MKD147]

I had to complain to Sky (official complaint) and ask them to remove the two factor authentication. They did do it eventually. I then left the two factor off for about two weeks, then reintroduced it and, thankfully, it has worked ever since. It is frustrating though, isn't it? Take care

[Marybush]

Need to remove the verification code so I can get my emails back 

[caesarome]

@Marybush 

It can't be removed, we have tried to help you on here but you have pretty much ignored every question we have asked you !

[susanowen]

I am also having the same issue, sky promised they would turn off the two step code 2 weeks ago, I'm still waiting, sick of calling them and sick of going round and round the same old issue, I also requested APN codes for my network issues and they don't come either I am fast losing faith in sky mobile as I get codes and texts from other companies immediatley

they need to get their act together or I'm off to another mobile company. I did set up a new mail account with proton and it's excellent but o still need to access my sky account atm

[susanowen]

I have been waiting 3 weeks for the verification code to be removed for my emails, I can't access my emails and guess what I purchased a new iPhone as I was also having network issues with my old one, to activate the eSIM you have to input a code that has been emailed to me, of course I can't access my emails so that has caused me even more of an issue despite contacting sky several times now I,m told there is no other option but to wait today until it's resolved, the pace they're working at I've likely more chance of experiencing space travel than having a phone that actually works properly as they can't send the verification code or the activation code my alternative email address as it isn't a sky email address, this is taking security to whole new level and left me feeling very bitter towards sky, I'm now stuck with two mobiles that wont connect up to a network
 A very unhappy sky customer