Over two days I must have spent around 90 minutes on the phone to various folk at Sky attempting to get across to them the seriousness of this issue. Bar the very last call taker, none appeared to have any relevant knowledge of the issue nor, any idea of how to resolve other than to refer me to another team. The final call came when my wife could no longer access her emails via Outlook. The inevitable screen request for 'Two stage verification' being the obstacle.
The chap I spoke to assured me that a request had gone to the relevant team to switch off verification but, he could give no time line other than 'within 24 hours'. I admit to being fairly beligerent at this point and made it clear that I was seriously considering my relationship with Sky. After 26 years, the service was simply not good enough. How could it be that no-one had the ability to help there and then, nobody appeared willing to even acknowledge the universal nature of the problem. I had referred most of the call takers to this very forum and the numerous, duplicated complaints. Was this not proof of a serious and major issue?
For my troubles, the last call taker was eager to compensate and rewarded me with 2 months free subscription to Sky Kids - I'm 70, I last watched kids tv when The Magic Roundabout was the big thing. Ho Hum!
Anyway, surprise, surprise, within an hour I received an email informing of the changes to my account. The dreaded verification process had been lifted on both mine and my wife's accounts, hurrah! Free, free at last!
Make the phone call folks, be firm, be polite but be firm. It can be done.
