Newest version of email

[allotments]

I can only use basic email I cannot access the newest version

[Mark39]

Are you using an app? Or logging in via sky.com?

[allotments]

I am logging in to sky

[Mark39]

What happens when you click on the 'Switch to the newest Sky Yahoo Mail' link?

[allotments]

Hi Mark, 

It takes me to the new version page and it loads, but when I click on the email it just does not open.

[Mark39]

Sorry if it sounds obvious, but you are clicking on an email, not the ad at the top of your Inbox? If it won't open an email, try logging out, closing the page and clearing your browser history, cookies, etc. Then try again.

[allotments]

No not clicking on the add, I will try your suggestion now

[allotments]

Did as you said but still same as before

[allotments]

It also will not let me open any of my folders

[caesarome]

Try disabling any add-ons you are using with your web browser or if you are not using any then try installing and using a different browser.

[allotments]

Hi,

I am using microsoft edge, just downloaded google chrome but still problem persists

[caesarome]

Odd as Chrome is working for me, are you running an add-ons via it, if so try closing them down.

Do you have another device to try accessing your account on ?

[allotments]

Just checked and not running any ad ons

[allotments]

Yes I can access the newest version on my old laptop

[allotments]

No reply , so does anyone else have any ideas, any help gratefully appreciated.