New iphone - yahoo/sky email wont add

[hannahc08]

Where do I add this bit please?

when I press other as the provier, it asks only for name email password and description.  The next page there's no 'port' in incomeing and outgoing ,  I can see the server on both imap.tool etc

[caesarome]

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@hannahc08 wrote:

The next page there's no 'port' in incomeing and outgoing ,  I can see the server on both imap.tool etc

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What is on the next page ?

[hannahc08]

So I'm going, setting, mail, accounts, add account, choosing other rather than yahoo, add mail account, entering name, email, password  description, next page it's verifying.  It's saying no password provided for sky.  please go to mail account settings and enter a password.

in this bit beofre I go back it has 

incomeing mail server

imap'tools.sky.com

username

password

outgoing mail server

smtp.tools.sky.com

username 

password

theres no port

[caesarome]

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Don't worry about the ports.

Your username is your complete Sky email address.

[hannahc08]

You are amazing!  It's all up and running.

Thanks so much for your help and patience!

[caesarome]

Glad you have it working.

[Lintilla1962]

Gone through all the steps setting up my email on my new iPhone (including generating an app password) and I keep getting the above error message. 

[Lintilla1962]

I have done all these thing and I am still not getting my emails through outlook

[Mark39]

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@Lintilla1962 wrote:

I have done all these thing and I am still not getting my emails through outlook

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....including generating and using an app password?

[Mark39]

@Lintilla1962 I've moved your first post to join the thread where you posted the second one, so we see the whole picture in one place.

[Barbara201]

So I followed the great tip on generating the password and now my email is set up but it won't link to the calendar ... I had before calendar, email, contacts and notes. Now can only see email and notes. Any suggestions??

[Barbara201]

Ok I was too quick. It still comes up with the message that it can't get to the server. 

I have an iPhone and latest version installed. 

does anyone have any other suggestions I can try. If you need to know anything else let me know. Also got it set to 993

thanks

[caesarome]

You could try settings the email up again and when asked to select a provider select Other and use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

[jayach]

@Barbara201 

The server not found errors on iPhone still seem to be unsolved. If/when they will be solved is unknown.

Others have found using the Yahoo app in the meantime has worked.

[Barbara201]

Thanks. I tried that. Hasn't worked. Am using yahoo but not sure how secure this is compared to Apple....