Mail Server imap.tools.sky.com not responding

[Tangmere12]

When I try to look at my Sky Email I get the following. The mail server "imap.tools.sky.com" is not responding. Verify that you have entered the correct account info in Mail settings. Server Code "Authenticationfailed" server message "Login Invalid Credentials.

I haven't altered any of my passwords so cannot understand why I am getting this. One problem if I have to change mt Password I can't remember what it is. I can access my emails by using Yahoo although that's not really satisfactory 

[caesarome]

Are you using the email app on an iphone or iPad because if you are then there is a known fault with the app and Sky email accounts so you could try using the Outlook email app instead or login here to access your emails:

https://skyid.sky.com/signin/email/

[Tangmere12]

Thanks for your speedy response, yes I am using the app on my iPhone and iPad. I will change to your suggested solution. I suppose at some stage Sky will correct this?

[Mark39]

On the basis that other email apps work fine, it appears not to be a Sky issue. Apple don't seem very eager to do anything about it.

[caesarome]

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@Tangmere12 wrote:

I suppose at some stage Sky will correct this?

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If a fix is to be carried out it would need to be done by Apple as it is their app but as this has been happening for quite a while now I can't see it happening anytime soon if at all.

[twilight+princess]

You most likely either require an app specific password or to delete the account & set it up again by using Yahoo option, enter your Sky account details & you may be asked to verify the account by signing in online, once complete it will work.