How to remove 2 step verification

[rhinos2011]

Sky are an absolute pain! Does anyone know how to remove 2 step verification please

[Mark39 · Accepted solution]

@rhinos2011 if you made a note of your Recovery Code you can tap in 'can't sign in with code' and enter it to turn off 2 step login

[rhinos2011]

Thank you it's worked!

[john.e]

How do I turn off the 2 step verification? I have bad eyesight and sky are no help what so ever. If i cant get it turned off then I will cancel sky.

[jayach]

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@john.e wrote:

How do I turn off the 2 step verification? I have bad eyesight and sky are no help what so ever. If i cant get it turned off then I will cancel sky.

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Sky have made 2FA mandatory (again).

Cancelling Sky will not change their decision, but if that is what you want to do, that is up to you.

[caesarome]

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@john.e wrote:

If i cant get it turned off then I will cancel sky.

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Why not just setup a different email address somewhere that doesn't use 2FA like Gmail, it seems a bit drastic cancelling your Sky services over something as basic as an email address.

[Bryan5]

I only get a box that says Resend Code

no BOX saying " cant sign in with code"  

Any other ideas please ?

[Mark39]

@Bryan5 you can no longer turn it off. I'm afraid.  Sky have made it mandatory. 

[caesarome]

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@Bryan5 wrote:

Any other ideas please ?

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Are you not receiving the verification text to sign in with ?

[Bryan5]

How very inconvenient.....how do people access E mails  who may not have a Mobile phone ?

[Mark39]

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@Bryan5 wrote:

How very inconvenient.....how do people access E mails  who may not have a Mobile phone ?

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All security is inconvenient to some extent.

[Bryan5]

presume you mean Code.....I get a Code, but I dont always carry a mobile phone,,,,it was not neccessary for my Generation all the time....a Mobile phone was for when you were away from home...otherwise I have a Landline.......Octangenarians like my wife and I have trouble with modern technology

[caesarome]

@Bryan5 

This is a new way of doing things if you like so I presume you do have a mobile, if so the code should popup on the screen as it does on mine so you don't really have to do to much with the mobile to be able to view it if you have it right near you when you go to access your online email account.

[Bryan5]

Yes I have mobile...and it pops up the V Code....BUT I am not of that Generation that has there Mobile bolted to their ear all the time.....its something I use when I go out and am MOBILE ....just like it was originally intended ....when I first got one for Business usage 45 years ago 

[Mark39]

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@Bryan5 wrote:

...,it was not neccessary for my Generation all the time....a Mobile phone was for when you were away from home...otherwise I have a Landline.......Octangenarians like my wife and I have trouble with modern technology

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I know what you mean - it was the same for me. However, increasingly over recent years it has been necessary to use one. It's not attached to me on a leash and I don't feel it necessary to keep it turned on late in the day or overnight but it's placed somewhere handy when I'm at home during the day