Apologies if this has been posted already, but i can't find it to see if any replies (so not sure if i even posted it 🙈). My son's sky email account was hacked today and the hackers not only changed the password, but added 2-step verification too (using/appearing to use a phone we don't own)! My son's tried changing passwords in load of his apps, but is struggling because majority want to send a password reset link to the email address he can't access! Managed to set up a rescue email address and unlock his sky account, but sky have told us they can't remove the 2-step verification it's down to yahoo (took us 90mins to get that far), then after speaking to yahoo tonite (further 40mins of waiting!) They said it was a sky issue - who should be helping rectify this fraud?
