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Discussion topic: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but fail

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This message was authored by GenuineArticle This message was authored by: GenuineArticle

I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but fail

Each time I set out to do this and the question is asked on the screen do you want to delete all 187,000 (Five year's worth) I stop selecting 2,500 at a time by fast scrolling downwards and take this option. The status bar comes up and slowly moves up to 100% completed, only to then take me back to the deleted list without a single email moved. Currently, it is a chore to shift a few thousand at a time with my finger on downward scroll!

Surely there is a simpler tech solution? I do not wish to do anything dramatic as i need the account and I have some very serious emails for legal purposes stored in my Priority mailbox.

I do hope there is a solution.

KInd regards.

 

 

 

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This message was authored by jayach This message was authored by: jayach

Re: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but

Posted by a Superuser, not a Sky employee. Find out more

Bit confused. 

If they are in your Deleted Items folder, do you not have the "Empty Deleted Items folder" option?

jayach_0-1714845622247.png

 

GenuineArticle
Topic Author
This message was authored by GenuineArticle This message was authored by: GenuineArticle

Re: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but

On a continual learning curve! What is that feature and where?

GenuineArticle
Topic Author
This message was authored by GenuineArticle This message was authored by: GenuineArticle

Re: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but

Just seen the image you shared...had eye procedure yesterday ! Checking out your solution right now...

This message was authored by caesarome This message was authored by: caesarome

Re: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but

Posted by a Superuser, not a Sky employee. Find out more

It is available here when you login to access your emails:

 

https://skyid.sky.com/signin/email/

 

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GenuineArticle
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This message was authored by GenuineArticle This message was authored by: GenuineArticle

Re: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but

Used the bin icon as suggested and screen spools on status bar that freezes on 0% and you cannot shift off page unless you close the email site.

Other solutions welcome. I also believe some I thought were deleted earlier today have returned...possibly still on server?

This message was authored by caesarome This message was authored by: caesarome

Re: I want to permanently delete 187,000 emails in my delete box in one go. It appears to agree but

Posted by a Superuser, not a Sky employee. Find out more

@GenuineArticle wrote:

Used the bin icon as suggested and screen spools on status bar that freezes on 0% and you cannot shift off page unless you close the email site.


Have you tried a different web browser ?

 


@GenuineArticle wrote:

I also believe some I thought were deleted earlier today have returned...possibly still on server?


If you remove them from here then they are being deleted from the server so shouldn't return unless they were not actually deleted.

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