no recovery code. is 21 day recovery automatic or does it require Sky intervention

[swifty3]

Not receiving 2 part authentication, no recovery code,Sky say maybe able to help if I have another email address that is not sky.com and I don't.

Is the 21 day recovery period automatic or do Sky need to set it in motion 

[Mark39]

To be honest we don't know what Sky do during this 21 day period. It might simply be a waiting period while they see whether someone else claims it's their account - just guessing really. I'd call back when the 21 days has elapsed to prompt them.

[caesarome]

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@swifty3 wrote:

Sky say maybe able to help if I have another email address that is not sky.com and I don't.

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What phone have you got because if it is an Android one then you will have a Google account meaning you will have access to a Gmail (also Google) email address, if it isn't an Android phone then you can setup a Gmail email address in minutes.