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Discussion topic: Emails

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This message was authored by Pep373 This message was authored by: Pep373

Emails

Like checkers my Sky email on my Apple deviceshas been hacked by someone asking contacts in my account to buy Amazon vouchers for me me. Fortunately they recognised a hack and deleted.

Like Checkers my emails are now going to archive with slow download from the server.

I have tried to follow the advice but fall at the first hurdle as I cannot find "more settings" on my devices so cannot proceed further.

Help please.

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This message was authored by caesarome This message was authored by: caesarome

Re: Emails

Posted by a Superuser, not a Sky employee. Find out more

@Pep373 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

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This message was authored by Mark39 This message was authored by: Mark39

Re: Emails

Posted by a Superuser, not a Sky employee. Find out more

@Pep373 'More settings' is only visible if you log in using your browser, not the Mail app. You might find it in the Mail app if there's a 'desktop mode' (or similar) within its settings. 

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