0

Discussion topic: Emails not coming into my SKY account.

Reply
This message was authored by: JoJo9

Emails not coming into my SKY account.

I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!IMG_8085.JPG

Reply

All Replies

This message was authored by: Daniel0210

Re: Emails not coming into my SKY account.

Posted by a Superuser, not a Sky employee. Find out more

@JoJo9 

Your image has been rejected as it contains personal information which is unwise on a public forum. Feel free to resubmit with the relevant information blocked out. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar for JoJo9
Level 1 icon
Topic Author
This message was authored by: JoJo9

Re: Emails not coming into my SKY account.

I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!

 

IMG_8085.JPG

This message was authored by: ken8

Re: Emails not coming into my SKY account.

Not receiving Emails can send ok

Avatar for JoJo9
Level 1 icon
Topic Author
This message was authored by: JoJo9

Re: Emails not coming into my SKY account.

Yes they send ok, but when people try to reply they bounce!

 

This message was authored by: jayach

Re: Emails not coming into my SKY account.

Posted by a Superuser, not a Sky employee. Find out more

No help in solving your problem, but I've been able to send from an Outlook address to my Sky email no probem.

As it is happening when they try to reply to you, is it possible the return address on your emails has been corrupted?

This message was authored by: Rob+Allton

Re: Emails not coming into my SKY account.

I'm having the same problem. I have 2 sky email addresses and they are both not recieving emails from my brother who has a gmail email address. He has had the same reply as the 1st post.

This message was authored by: Suzwells

Re: Emails not coming into my SKY account.

My husbands sky email account was hacked and blocked yesterday.  We managed to get Sky to unblock however no he is not receiving any emails into his account.  I have tried everything I can think of, does anyone have any suggestions please 

This message was authored by: Mark39

Re: Emails not coming into my SKY account.

Posted by a Superuser, not a Sky employee. Find out more

@Suzwells what's the everything you've tried? Typically a hacker will set up a filter to divert incoming email to another email account or to the Junk or Trash folders.

This message was authored by: caesarome

Re: Emails not coming into my SKY account.

Posted by a Superuser, not a Sky employee. Find out more

@Suzwells 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

Then logout and change your password:

https://skyid.sky.com/resetpassword/

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Jennimcg

Re: Emails not coming into my SKY account.

THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved

 

This message was authored by: Mark39

Re: Emails not coming into my SKY account.

Posted by a Superuser, not a Sky employee. Find out more

@Jennimcg as @jayach posted, if you didn't set up the filter yourself, it would be worth considering how it got there. Setting up spurious filters is typically what a scammer would do if they gain access to your email account. Might be worth changing your password, just in case.

This message was authored by: caesarome

Re: Emails not coming into my SKY account.

Posted by a Superuser, not a Sky employee. Find out more

@Jennimcg wrote:

THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved

 


@Jennimcg 

If these were filters that you did not set up then as per the post above I would strongly suggest you change your password.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply