Discussion topic: Emails not coming into my SKY account.
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Message posted on 14 Nov 2023 06:08 PM
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Emails not coming into my SKY account.
I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!
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Message posted on 14 Nov 2023 06:11 PM
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Re: Emails not coming into my SKY account.
Your image has been rejected as it contains personal information which is unwise on a public forum. Feel free to resubmit with the relevant information blocked out.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 14 Nov 2023 06:13 PM
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Re: Emails not coming into my SKY account.
I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!
Message posted on 14 Nov 2023 06:18 PM
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Re: Emails not coming into my SKY account.
Not receiving Emails can send ok
Message posted on 14 Nov 2023 06:25 PM
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Re: Emails not coming into my SKY account.
Yes they send ok, but when people try to reply they bounce!
Message posted on 14 Nov 2023 08:54 PM
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Re: Emails not coming into my SKY account.
No help in solving your problem, but I've been able to send from an Outlook address to my Sky email no probem.
As it is happening when they try to reply to you, is it possible the return address on your emails has been corrupted?
Message posted on 15 Nov 2023 07:33 PM
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Re: Emails not coming into my SKY account.
I'm having the same problem. I have 2 sky email addresses and they are both not recieving emails from my brother who has a gmail email address. He has had the same reply as the 1st post.
Message posted on 16 Nov 2023 08:33 AM
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Re: Emails not coming into my SKY account.
My husbands sky email account was hacked and blocked yesterday. We managed to get Sky to unblock however no he is not receiving any emails into his account. I have tried everything I can think of, does anyone have any suggestions please
Message posted on 16 Nov 2023 09:36 AM
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Re: Emails not coming into my SKY account.
@Suzwells what's the everything you've tried? Typically a hacker will set up a filter to divert incoming email to another email account or to the Junk or Trash folders.
Message posted on 16 Nov 2023 09:44 AM
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Re: Emails not coming into my SKY account.
Login to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
Then logout and change your password:
https://skyid.sky.com/resetpassword/
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Message posted on 07 Mar 2025 10:21 AM
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Re: Emails not coming into my SKY account.
THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved
Message posted on 07 Mar 2025 10:25 AM
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Re: Emails not coming into my SKY account.
Message posted on 07 Mar 2025 10:26 AM
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Re: Emails not coming into my SKY account.
@Jennimcg wrote:
THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved
If these were filters that you did not set up then as per the post above I would strongly suggest you change your password.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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