Emails not coming into my SKY account.

[JoJo9]

I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!

[Daniel0210]

@JoJo9 

Your image has been rejected as it contains personal information which is unwise on a public forum. Feel free to resubmit with the relevant information blocked out. 

[JoJo9]

I have had a number of clients tell me they cant send emails to my sky account. They are just getting the attahed sent back to them? HELP!

[ken8]

Not receiving Emails can send ok

[JoJo9]

Yes they send ok, but when people try to reply they bounce!

[jayach]

No help in solving your problem, but I've been able to send from an Outlook address to my Sky email no probem.

As it is happening when they try to reply to you, is it possible the return address on your emails has been corrupted?

[Rob+Allton]

I'm having the same problem. I have 2 sky email addresses and they are both not recieving emails from my brother who has a gmail email address. He has had the same reply as the 1st post.

[Suzwells]

My husbands sky email account was hacked and blocked yesterday.  We managed to get Sky to unblock however no he is not receiving any emails into his account.  I have tried everything I can think of, does anyone have any suggestions please 

[Mark39]

@Suzwells what's the everything you've tried? Typically a hacker will set up a filter to divert incoming email to another email account or to the Junk or Trash folders.

[caesarome]

@Suzwells 

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/

[Jennimcg]

THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved

[Mark39]

@Jennimcg as @jayach posted, if you didn't set up the filter yourself, it would be worth considering how it got there. Setting up spurious filters is typically what a scammer would do if they gain access to your email account. Might be worth changing your password, just in case.

[caesarome]

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@Jennimcg wrote:

THIS!!!!!!!!!!!! I have been trying for ages and thought I'd nothing to lose by checking the filters.....issue solved

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@Jennimcg 

If these were filters that you did not set up then as per the post above I would strongly suggest you change your password.