Emails being deleted/never arriving

[MKel74]

I have had this problem for years with my sky email. Most get through, but some never even hit my inbox, even though I have seen proof they have been sent to rhe correct email address. It is so frustrating and I understand is a long known yahoo email problem. Has anyone had sucess with Sky getting it fixed? Thank you.

[caesarome]

Are they ending up on your trash/junk/bin folders or are they nowhere to be seen ?

[Willd61]

My incomming email si going to my deleted box ,

i was hacked a few weeks ago and you  retreved my account , now  all incomming mail goes into my deleted box. 

[caesarome · Accepted solution]

@Willd61 

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

[Willd61]

thank you , ive tried all this, still not working 

[caesarome]

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@Willd61 wrote:

ive tried all this, still not working 

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Did you have to remove anything, what changes did you have to make ?

[Willd61]

No  there was nothingh to remove 

[caesarome]

Do you access your emails online or do you use an app or a program like Outlook or both ?

[Willd61]

on line  through my sky account 

[caesarome]

And you have no filters setup that could be causing this to happen ?

[CarolS83]

This has just started to happen to me in the last few days.

Has anyone been able to resolve this for you and recover the emails which have never arrived?

[Mark39]

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@CarolS83 wrote:

This has just started to happen to me in the last few days.

Has anyone been able to resolve this for you and recover the emails which have never arrived?

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Have you checked for a filter that might be causing this? See previous replies.

[MKel74]

They are nowhere to be seen 

[MKel74]

Thank you. I will give that a go.

[MKel74]

I access them online, on the iphone mail app and also Outlook app. And they are not present in any of them, notlr any associated folders