26 Jun 2024 10:47 AM
I have had this problem for years with my sky email. Most get through, but some never even hit my inbox, even though I have seen proof they have been sent to rhe correct email address. It is so frustrating and I understand is a long known yahoo email problem. Has anyone had sucess with Sky getting it fixed? Thank you.
27 Jun 2024 01:08 PM
Posted by a Superuser, not a Sky employee. Find out moreLogin to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
If you have had to make then logout and change your password:
https://skyid.sky.com/resetpassword/
26 Jun 2024 01:13 PM
Posted by a Superuser, not a Sky employee. Find out moreAre they ending up on your trash/junk/bin folders or are they nowhere to be seen ?
27 Jun 2024 12:55 PM
My incomming email si going to my deleted box ,
i was hacked a few weeks ago and you retreved my account , now all incomming mail goes into my deleted box.
27 Jun 2024 01:08 PM
Posted by a Superuser, not a Sky employee. Find out moreLogin to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
If you have had to make then logout and change your password:
https://skyid.sky.com/resetpassword/
27 Jun 2024 01:18 PM
thank you , ive tried all this, still not working
27 Jun 2024 01:43 PM
Posted by a Superuser, not a Sky employee. Find out more
@Willd61 wrote:
ive tried all this, still not working
Did you have to remove anything, what changes did you have to make ?
27 Jun 2024 01:44 PM
No there was nothingh to remove
27 Jun 2024 01:49 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you access your emails online or do you use an app or a program like Outlook or both ?
27 Jun 2024 02:42 PM
on line through my sky account
27 Jun 2024 04:09 PM
Posted by a Superuser, not a Sky employee. Find out moreAnd you have no filters setup that could be causing this to happen ?
27 Jun 2024 09:15 PM
This has just started to happen to me in the last few days.
Has anyone been able to resolve this for you and recover the emails which have never arrived?
28 Jun 2024 09:44 AM
Posted by a Superuser, not a Sky employee. Find out more
@CarolS83 wrote:
This has just started to happen to me in the last few days.
Has anyone been able to resolve this for you and recover the emails which have never arrived?
Have you checked for a filter that might be causing this? See previous replies.
29 Jun 2024 10:53 AM
They are nowhere to be seen
29 Jun 2024 10:55 AM
Thank you. I will give that a go.
29 Jun 2024 10:56 AM
I access them online, on the iphone mail app and also Outlook app. And they are not present in any of them, notlr any associated folders
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