Email to generate new password

[Doris+Shawcross]

Email from Sky to upgrade app on apple mail , as my version is out of date  I have put the generated email from sky website but still not getting emails 

email gives a link on the message to generate the new password which I have put in but still not getting emails 

many thanks 

[caesarome]

@Doris+Shawcross 

Does this email you have received address you by your actual name as actual email from Sky would do and usually would not inclide a link it as you have said this one has.

[Doris+Shawcross]

This is the email received

Subject: Important Message 📬

SKY Mail
You have a new upgrade.

Hello,

We are sorry to inform you that your account version is out of date. customers that are yet to update their account will not be able to send and receive email on their account. How can you stay connected?
 Please CLICK HERE to upgrade to the newest version of mail and stay connected.
 

[Mark39]

I'm afraid that's not a genuine email. If you followed the link and entered your username and password, you've given them away to a scammer.

I'd strongly recommend changing your password and perhaps consider setting up two step login, as a precaution 

https://skyid.sky.com/resetpassword

[SKY1992bf]

@Doris+Shawcross  unfortunately this is a scam email doing the rounds

[caesarome]

@Doris+Shawcross 

That is a scam email I'm afraid and isn't from Sky so the first thing you need to do is to change your password via this link:

https://skyid.sky.com/resetpassword/

Let us know when you have done this.

To generate a 16 digit password you need to use this link:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Doris+Shawcross]

I have yried to reset my password via the link yu addes "skyid" but it doesnt recognise me

[Doris+Shawcross]

I have now clicked the generate a 16 digit password, which I have added in my mail app on my laptop is this ok now?

[jayach]

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@Doris+Shawcross wrote:

I have yried to reset my password via the link yu addes "skyid" but it doesnt recognise me

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What exactly does it say?

[jayach]

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@Doris+Shawcross wrote:

I have now clicked the generate a 16 digit password, which I have added in my mail app on my laptop is this ok now?

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Not really, if you put your email address and password in on the link in the original email, you really need to change the password.

Are you now receiving emails?

[Doris+Shawcross]

I have managed to change my email username/password on the sky site , I have changed to the new password on my alptop as it asked for it .

Should this be ok now ? or do I need to do anything else?

Also thanks for the help., i feel an idiot falling for it !!!

[jayach]

As long as you have changed your password you should be fine, Are your emails working normally now?

[Doris+Shawcross]

Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?

My reason fo believing the email was because I had changed providers & thought it was related to that.

Many thank for the support i needed it!!!

[caesarome · Accepted solution]

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@Doris+Shawcross wrote:

Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?

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I think you should be fine, should you login to the Sky website to access your emails at Sky.com then a passcode will be sent to the phone number you provided when setting up the 2 step authentication and it is this you would need to enter on the Sky website when it asks for it.

[Doris+Shawcross]

Thanks for that I have done as you said & had the authentication to answer✋🤙