11 Jan 2025 03:42 PM
Email from Sky to upgrade app on apple mail , as my version is out of date I have put the generated email from sky website but still not getting emails
email gives a link on the message to generate the new password which I have put in but still not getting emails
many thanks
11 Jan 2025 07:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Doris+Shawcross wrote:
Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?
I think you should be fine, should you login to the Sky website to access your emails at Sky.com then a passcode will be sent to the phone number you provided when setting up the 2 step authentication and it is this you would need to enter on the Sky website when it asks for it.
11 Jan 2025 04:34 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes this email you have received address you by your actual name as actual email from Sky would do and usually would not inclide a link it as you have said this one has.
11 Jan 2025 05:09 PM
11 Jan 2025 05:12 PM - last edited: 11 Jan 2025 05:15 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm afraid that's not a genuine email. If you followed the link and entered your username and password, you've given them away to a scammer.
I'd strongly recommend changing your password and perhaps consider setting up two step login, as a precaution
11 Jan 2025 05:12 PM
Posted by a Superuser, not a Sky employee. Find out more@Doris+Shawcross unfortunately this is a scam email doing the rounds
11 Jan 2025 05:13 PM
Posted by a Superuser, not a Sky employee. Find out moreThat is a scam email I'm afraid and isn't from Sky so the first thing you need to do is to change your password via this link:
https://skyid.sky.com/resetpassword/
Let us know when you have done this.
To generate a 16 digit password you need to use this link:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email
11 Jan 2025 05:44 PM
I have yried to reset my password via the link yu addes "skyid" but it doesnt recognise me
11 Jan 2025 05:50 PM
I have now clicked the generate a 16 digit password, which I have added in my mail app on my laptop is this ok now?
11 Jan 2025 05:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@Doris+Shawcross wrote:I have yried to reset my password via the link yu addes "skyid" but it doesnt recognise me
What exactly does it say?
11 Jan 2025 05:58 PM
Posted by a Superuser, not a Sky employee. Find out more
@Doris+Shawcross wrote:I have now clicked the generate a 16 digit password, which I have added in my mail app on my laptop is this ok now?
Not really, if you put your email address and password in on the link in the original email, you really need to change the password.
Are you now receiving emails?
11 Jan 2025 06:03 PM
I have managed to change my email username/password on the sky site , I have changed to the new password on my alptop as it asked for it .
Should this be ok now ? or do I need to do anything else?
Also thanks for the help., i feel an idiot falling for it !!!
11 Jan 2025 06:34 PM
Posted by a Superuser, not a Sky employee. Find out moreAs long as you have changed your password you should be fine, Are your emails working normally now?
11 Jan 2025 06:38 PM
Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?
My reason fo believing the email was because I had changed providers & thought it was related to that.
Many thank for the support i needed it!!!
11 Jan 2025 07:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Doris+Shawcross wrote:
Hi yes they are working fine, before they had an eclamation mark at the side of them but not now, I have the 2 step authentication setup, do I need to look for anything else?
I think you should be fine, should you login to the Sky website to access your emails at Sky.com then a passcode will be sent to the phone number you provided when setting up the 2 step authentication and it is this you would need to enter on the Sky website when it asks for it.
11 Jan 2025 07:43 PM
Thanks for that I have done as you said & had the authentication to answer✋🤙
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