Unable to reset email password

[Hardy25]

I am trying to reset the password on my email account but I'm not receiving the email to reset and it doesn't recognise the information on my security settings

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@Hardy25 

The reset password should be being sent to the other email address you have setup on your account so have you checked there for it ?