Your Sky email account is closing soon

[jayach]

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@nessa_llewellyn wrote:

I know I probably won't receive a specific email that now my account is fine, however do you know if they would usually send a second followup notification email before they actually finally close the account?

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A reminder is due to go about about the 14th of July, as far as we know.

I just hope they will make it clear in the email, just what Sky address they are referring to.

[Julia+R]

My email worked at lunchtime and has now gone,this is my primary email and used daily 

[caesarome]

@Julia+R 

What do you mean by it has gone, what happens when you login here:

https://skyid.sky.com/signin/email/

[Julia+R]

I get an error message and a number to call which is just the general number.

[Julia+R]

On my 4th attempt at contacting them I got to speak to a person who says there has been an error and for me to give them 48 hours to reinstate my email.

[caesarome]

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@Julia+R wrote:

and for me to give them 48 hours to reinstate my email.

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That sounds a load of nonsense to me, so can you answer the question I asked above ?

[Julia+R]

Account Problem

We apologise for the inconvenience, but we have encountered a problem with your account. Please contact 03442 xxxxxx for further assistance.

It won't let me send the phone number

[caesarome]

Can you access your Sky account via this link:

https://www.sky.com/mydetails/account-info

[Mark39]

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@caesarome wrote:

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@Julia+R wrote:

and for me to give them 48 hours to reinstate my email.

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That sounds a load of nonsense to me, so can you answer the question I asked above ?

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I entirely agree. Classic fob-off.

[Julia+R]

Yes it's brings up my sky account  with my details and products.

[caesarome]

@Julia+R 

If you are using a VPN try disabling it.

Also logout of here and try changing your password:

https://skyid.sky.com/resetpassword/

Then try again to access your email account using this new password.

[Julia+R]

I've changed my password now and it just brings up my husbands, mine is not there

[caesarome]

@Julia+R 

If you are using your sign in details then it should only take you to your account, so make sure your password is different to your husbands if they are the same.

[Jay047]

I changed my broadband provider from Sky to EE.

Sky have now told me they are going to shut down my email address, as I haven't used it. 

However,  I use it everyday, multiple times. They say that in order to keep it, I just need to log in But I do this everyday. 

This is such a worry, I don't want to lose all my emails.

[Mark39]

@Jay047 Sky say that if you log in via sky.com using your browser, rather than via an email app or a client like Outlook, your account won't be deleted.