Discussion topic: Email password
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Message posted on 09 Jan 2026 05:13 PM
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Email password
I have been signed out of my email, when I attempt to sign back in it keeps telling me my password is incorrect.
when I try to change my password it asks me for a significant date, which I have never set before.
I just want to re set my password so I can access my emails
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All Replies
Message posted on 09 Jan 2026 05:21 PM
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Re: Email password
@Jenningsmark that does suggest unauthorised access to your account. If there's no option to email you a password reset link, as an alternative to providing memorable information, you'll have to call, I'm afraid.
Message posted on 09 Jan 2026 05:25 PM
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Re: Email password
Are you typing in the password as opposed to entering what the browser has remembered for you ?
If you can not answer the significant date question you will have to call Sky to see if they can change it for you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Jan 2026 10:12 PM
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Re: Email password
Strangely I have had the exact same thing today except I could remember the name of the first road I lived on to reset my password
Message posted on 09 Jan 2026 10:34 PM
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Re: Email password
@Andy6388 I'd suggest checking to make sure no changes have been made to your email settings.
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